Why should you Select BPO Philippines - All about Inbound Call Center Benefits

Inbound call center services can give your business a great boost. An inbound call strategy has an inbuilt automation, this helps to recognize and separate you from others. This strategy helps work on the basis of experience, personal service, and interaction.

1. Voice channels should be accessible to those who need it the most

 There are many numbers of people who prefer communicating with the help of voice while there are others who prefer to chat with the help of e-mail and chat. The secret to knowing the right way is to know if the right person is communicated at the right time. They are the targeted customers who are either in the pre-selling stage or selling stages.

The phone must be optimized and move all your voice calls to your benefit. Keep your toll-free numbers at an accessible place like below your calls-to-action. If your purchase is important to make sure you use the voice channel to good effect.

Phone calls are expensive and you should use it to channelize the voice mediums to those who require it the most. If the query is simple there is a larger likelihood for the customer to self-serve. So it is imperative you should your strategic moves to position the support channels on the website. Your, self-service channels must be on the overdrive to help those who need you the most.

2. Choose able and qualified voice agents 

 When you are done with the filtering the calls, as to attending the primary most important calls first and the least important ones later, it also means that you must keep the most qualified and dexterous agents attending the calls so that they make the customers feel good and important. The quality of the voice agent holds primary importance and the undivided attention the agent gives to the customer. Train your voice agents in a way that they give you excellent service.

3. Make the best of call analytics

Call center inboundcan give you important business insight so categorize calls based on analytics service. The best ways to find out whether the inbound calls can pass muster is to track the calls and analyze the performance of inbound calls.  When you analyze incoming calls – you have to analyze the calls and check whether the customers are satisfied. If they are not you have to take steps to evolve your business more by following certain steps like marketing strategies, business plans, and customer service plans.

The analytics will give you insights to refurbish your marketing and help you work on loyalty and brand retention.

4. Use a Customer relationship management tool

It is said that Sales People are more active, about fifteen percent more if they get access to a customer relationship management tool that keeps information on customers, they can get access to it, even when they are on call. CRM stores not only social data on customers but also store information on the customer and transaction history between the two of them. This allows the agent to personalize the calls and giving special attention to calls made to another department.

Inbound call center outsourcing is very important to help your business grow better. The automated channels have not been able to push it away from the forefront; the voice channel is very much there in the reckoning. Help your inbound call center outsource to grow and prosper as they will help your business to flourish in the long run.  The voice calls will not be expensive as long as they are placed in such a way that you can attend calls with promptitude.

Top Reasons Why the Philippines Has Become a Global Leader in Outsourcing

The Philippines is conquering the outsourcing the world and how!  Investors in the Philippines are laughing all the way to the bank.  So, what has made the Philippines nudge the nearest competitor away and seal the top slot in the BPO sector?

The Reasons why the Philippines is Indeed the Leader in BPO Sector

The following reasons would throw some light on why the Philippines is regarded as the hub of the BPO Sector,

Call Center- Call centers are strewn all across the country and you see Plush offices everywhere. It just shows the fact that the Philippines means big business.

IT services - IT services such as programming and software development are becoming increasingly popular.

Marketing with the help of internet- This industry is gaining momentum. The Philippines comparatively nominal rate in comparison with other countries.

SEO- The SEO industry is fast increasing its hold on outsourcing.

Virtual employees - Filipino workers are hardworking able workers and they work for far less. 

The growth of the BPO sector in the Philippines

So what is the Philippines doing right and the other Asian nations are failing to do?  It is primarily The Data Privacy Act which keeps all information handled by the Call center Philippines private especially sensitive information like details of bank etc.

Support of the Philippines Government

The Government supports the BPO Philippines Call Centres completely by ensuring implementation of programmes which would be conducive to the mushrooming of business centers in the country. Breaks in taxations are provided for organizations that operate in Special Economic Zones known as Ecozones. The government is further ensuring that the workforce is just right and ready for the booming call centers in the Philippines. The government is building a strong infrastructure for the BPOs. Some of the things which are really helping the industry are:

Ideal Location

The Philippines is located in the business hub of Asia. The location is ideal for western countries to have dealings with not only the Philippines but rest of Asia as well owing to its strategic location. 

Minimal Labour Rates

Salaries are way lower than the United States, almost 50% less. Wages electricity, communication and housing rents are much lower than in the USA. But quality is not compromised. The yawning gap between labor cost, the effectiveness of operations and benefits can make the Philippines a lucrative proposition in comparison to other countries. So unlike other countries in Philippines companies can expect more even if they pay less. Either way, it is a win-win situation for business owners.

Talent Galore

The success of the Philippines Call Centres can also be attributed to the fact that there is a teeming population who are really talented and apt for the job. They are ensuring that there is a boost in the growth towards the upward direction by recognizing this growth and ensuring that it keeps that way. An online learning platform by the name of Kalibrr is tapping this pool of talent to ensure further growth.

Affinity to American Culture

Filipinos have a strong affinity towards American culture and hence they have the greater adaptability to emulate their culture and accent better. Their spoken English is much better and hence, they have a better chance of speaking the language and making themselves understood. They are far more compatible with the American culture, given that they were colonized before by a host of countries like Portugal, Spain, Japan and, of course, The USA. This makes them a country more adaptable and susceptible to other cultures.

Work Ethics Par Excellence

Professionalism seems to the Filipinos buzz-word. Yes, their values, culture, work ethics and general bonhomie creates the right kind of work atmosphere. They don’t compromise on fun and yet don’t let that tower over integrity and responsibility. That is why the call centers in the Philippines are enjoying such a good run in the market.

Time Difference does not matter to Filipinos

The reason that the country is enjoying such an elevated status in BPO Philippines is that Filipinos are are very flexible and night shifts and erratic schedules do not matter to them. They are accommodating to the requirements of the clients residing in different countries.

The destination is Ideal for Work as well as Play

A country which is not only not only equipped with world-class technologies but also scores pretty high on scenic beauty. Investors can enjoy a jolly good time enjoying the beaches and also business prospects. Investors are as much attracted to the virgin beaches and historical sites as the business opportunities. Naturally, Philippines call centers get a major boost as a result of that.

It is Conducive to Startups

Not only big business can reap the benefits of the outsourcing business but also small companies which are about to start can also benefit. Salaries of full-time workers can start from as little as $200 to $ 400 and the entire team can provide services for as paltry a sum as $2000. That’s pretty small compared to other countries, providing similar services.

Provides Economic Stability and Growth

Philipines as a country has been fairly stable for the past decade. Though it’s history has been marred by instances of conflicts largely owing to the dictator Marcos. But that is indeed history now, the government is ensuring that the current problems like poverty bureaucracy do not shackle the growth of the Philippines Call Centers. Also, its economic growth is quite steady growing 5% every year. It has cushioned itself from the rising fuel prices and food prices, market volatility in general. The global recession has not been able to create a dent in the economic stability of the country.