The world is abuzz with the fact that
the Philippines is indeed creating quite a ripple in the BPO sector! Call centers in the Philippines are ensuring that that they keep the investors
happy and interested.
- Call Center- It is the most important and the reason why foreign investors are attracted in the first place to the country. Plush offices are scattered all over the country and give evidence in itself that the BPO Philippines means big business!
- IT services- IT services like programming and software development are also rising up the popularity charts and hence a reason for outsourcing to be the reason why foreign investors are queuing before the Philippines.
- Marketing with the help of internet- This industry is gaining steady momentum. The Philippines offer nominal rate in comparison with other countries.
- SEO- This is industry is fast climbing the popularity charts, in terms of outsourcing.
- Virtual
employees- Companies choose Filipino workers because they work for less
payment.
The growth of the BPO sector in the
Philippines
So what is the Philippines doing right
and the other Asian nations are failing to notch up? The Data Privacy Act which
keeps all information handled by the Philippines calls centres, private
especially sensitive information like details of bank etc. This has helped the
Philippines score big at the BPO sector.
Support of the Philippines Government
The Government supports the Philippines
Call Centres completely by ensuring implementation of programmes which would be
conducive to the mushrooming of business centres in the country.
Ideal Location
The Philippines is located in the
business hub of Asia. The location is ideal for western countries to have
dealings with not only the Philippines but rest of Asia as well owing to its
strategic location.
Minimal Labour Rates
Salaries are way lower than the United
States, almost 50% less. Coupled with wages electricity, communication and
housing rents are much lower than the USA. But it does not necessarily mean
that quality is compromised.
Talent Galore
The success of the Philippines Call
Centres can also be attributed to the fact that there is a teeming
population who are really talented and apt for the job.
Affinity to American Culture
Filipinos have a strong affinity towards
American culture and hence they have the greater adaptability to emulate their
culture and accent better. Their spoken English is much better and hence, they
have a better chance of speaking the language and making themselves understood.
Professionalism Par Excellence
Professionalism seems to the Filipinos
buzz-word. Yes, their values, culture, work ethics and general bonhomie creates
the right kind of work atmosphere. They don’t compromise on fun and yet don’t
let that tower over integrity and responsibility. That is why the call centres
in the Philippines are enjoying such a good run in the market.
Time Difference does not matter to
Filipinos
The reason that the country is enjoying
such an elevated status in BPO Philippines is because Filipinos are very
flexible and night shifts and erratic schedules do not matter to them. They are
accommodating to the requirements of the clients residing in different
countries.
Destination is Ideal for Work as well
as Play
A country which is not only not only
equipped with world-class technologies but also scores pretty high on scenic
beauty. Investors can enjoy a jolly good time enjoying the beaches and also
business prospects.
It is Start-up Conducive
Not only big business can reap the
benefits of the outsourcing business but also small companies which are about
to start can also benefit.
Economic Stability and Growth
Philippines as a country has been fairly
stable for the past decade. Though its history has been marred by instances of
conflicts largely owing to the dictator Marcos. But that is indeed history now,
the government is ensuring that the current problems like poverty bureaucracy
do not shackle the growth of the Philippines Call Centers. Also, its economic
growth is quite steady growing 5% every year.
The success of the BPO Philippines industry
has given an impetus to major growth spurt to the economic growth of the
country as well clearly shooting almost 6% growth in Gross Domestic Product. This
unprecedented growth has given rise to other industries as well creating
millions of job opportunities for the people. This has prompted from young
job-seekers to stay put in their country instead of moving out to other
countries for seeking jobs.
Amongst the top benefits of outsourcing
cost effectiveness can be regarded as the primary one. In general, it is
thought that in order to seek cost effectiveness quality languishes behind.
This is where the call center of the Philippines scores over its nearest
rivals. It provides services which can almost be branded as impeccable.
The Philippines call centres have been in the country from 1997 but
it was only after ten long years that the Philippines managed to forge ahead of
its nearest competitors. In 2010, it also managed to edge past its nearest
rival India. There’s nothing to stop its juggernaut as the only way the
Philippines sees its growth is the upward direction. A supportive government
which always takes care of its business ventures, Philippines can continue its
steady run. The Philippines Government has also marked ten cities where it
wants to build its hub for its call center Philippines. Davao, Metro
Laguna to name just a few.
No wonder, Philippines is surging ahead
and how!
