Best BPO Companies in Philippines And Impact on the Economy

Business Process Outsourcing is one of the leading industries in the global market. The BPO industry in the Philippines is one of the youngest yet one of the biggest contributors to the country’s growth, development, and economy. Today, it is called the “Sunshine Industry” and the country is known as the “Capital of the BPO Industry.” 

Growing at a very fast rate, it is the booming industry that is expected to grow bigger until 2020. As per the latest reports, this industry is responsible for whopping 10% of the total GDP of the nation. It is one of the greatest sources of employment for the citizens and revenue for the government. The industry comprises of various sectors that includes call centers, contact centers, data entry, back office, medical transcription, software and gaming development, tech support, engineering design, creative services and more. In addition, there is IT-BPO industry that has a great impact on the economic growth of the country. Here is a list of top 15 players of BPO industry in the Philippines. 

Top BPO Companies in the Philippines

The BPO industry is relatively new. However, it didn’t take the Philippines too long to emerge as the leading offshore outsourcing destination. Many western companies prefer to set up their call centerservices in the Philippines.

In 1992, the very first contact center Accenture Global Resource Center was set up by Frank Holz. This was the stepping stone in the BPO world. The Business Process Outsourcing industry in the Philippines has come a long way since the first contact center was established. The Philippines call centers have made a name for themselves globally. 

1.    Accenture Inc: Accenture is a Fortune Global 500 company that was established in 2009 in Dublin, Ireland. It is a global management consulting and professional services company that has a wide range of services to offer including strategy designing, consulting, technology and operations. 

2.    Covergys Philippines Inc: Convergys is a large corporation that finds its origin in Cincinnati, Ohio. It specializes in customer and information management products and services. Convergys Philippines Inc. is a leader in customer care services with extensive experience in sales, customer care, marketing, surveys, research and more.  

3.     Teleperformance: Headquartered in France, Teleperformance is the leading company providing customer management services. The company was founded in 1978 by Daniel Julien in Paris. Today, it provides services for customer acquisition, customer care, tech support, debt collection, social media management and more. 

4.    24/7 Customer Philippines Inc.: This is one of the best BPO companies that is dedicated to provides customer experience software and services. The company makes use of Artificial Intelligence and machine learning to develop their products. It was established by P.V. Kannan and Shanmugam Nagarajan in 2000 and it is headquartered in San Jose, California. 

5.    Sutherland Global Services Philippines Inc.: It is a process transformations company that was established in 1986. The company uses Six-Sigma based theories to rebuild processes to match the speed and perspective of the digital age. It uses design thinking and data analytics to create wonders and help their customers achieve their goals. 

6.    Sitel Philippines Corp.: Sitel, the short form of Systems International TELemarketing, was set up in 1985 in Miami. It is the number customer service provider and customer experience management company. Sitel Philippines is the Filipino counterpart of the company that offers its customers a range of Customer experience solutions, business process outsourcing, tech support, and more. 

7.    Telus International Philippines Inc.: Started as small company Ambergis Solutions in 2001, Telus today is a pioneer in the global BPO industry. They are committed to providing innovative solutions for excellent customer experience. The company was renamed in 2007 as TELUS International Philippines under the parent company TELUS in Canada. 

Apart from these, there are many outsourcing BPO companies that provide call center services in the Philippines are TeleTech Offshore Investments B.V., Stream International Global Services Philippines Inc., Sykes Asia Inc., Aegis People Support Inc., Emerson Electric, and more. All of these and other BPO companies are growing rapidly, making the BPO Industry in the Philippines reach its glorious best.

How does a VOIP Help a Call Center?

The ever-changing technology has transformed the call center industry massively. Technological innovations have changed the way telecommunications is carried out in the contact centers. As per the latest trends, big and small business houses are opting for Voice over Internet Protocol (VoIP) to fulfill their communication needs. This new method of voice communications has taken over the traditional telephone systems. 

In the age of the modern internet, this telephone system is the best solution for contact and call centers. In simple words, it is a telephone system using the internet. It is operated with the help of a broadband internet connection. VoIP Service Provider in the Philippines and other parts of the world offer advanced communication features that help the businesses in many ways. Due to its numerous benefits, it has become a trend that small and big companies are opting for. 

VoIP is a new technology, but in a very short span, it has gained immense popularity. The technology allows transmission of voice data from one IP address to another. This technology was first put to use in 1995. Initially, it was only used for making long-distance, international calls. Over the years, the technology has evolved and transformed the communication industry. This technology is often referred to as Internet Telephony and IP Telephony. 

1.    Advanced Communication Features:  VoIP communication system has a wide range of features to offer. Call center and support centers are making the best of it. Some of the most credible features include Automatic Call Distributor, Predictive Dialer, Interactive Voice Response (IVR), Call Queues, Music on Hold, call recording, call ID, call blocking, call conferencing, call monitoring, call analytics, call merger, automated replies, call center functionality, call scheduling and so much more. However, these features depend on the plan that you decide to acquire from your VoIP provider for call centre. These plans can be customized based on your business requirements and budget. 

2.    Cost-effective: Another reason why this technology is considered a cheaper way of communication. It is particularly economical for call centers because they function over calls. Every day they make calls in bulk which may cost them a fortune if it was made using telephone lines. Using internet data is more economical. Most importantly, this communication system provides quality service at a low cost.

3.    Communicate Anywhere, Everywhere: The reach of telephone lines may not be possible everywhere. However, if you have an internet connection, calls can still be made through this software and carry out the business uninterrupted. When compared to traditional phone lines, internet connections have a wider reach. With this software, you can work remotely, anywhere and everywhere. 

4.    Tech Support: VoIP providers for call center provide end-to-end solutions to their clients. They offer installation, configuration, and technical support. They are experts in their field and are quick to respond to technical glitches. A reliable VoIP Service Provider in thePhilippines and other parts of the world provide technical support 24/7. They are just a call away for assistance. 

Apart from these benefits, the latest VoIP technology reduces dependency on phone company installers. In addition, multiple calls can be made simultaneously. There is no need to invest in costly telephony equipment and pay carrier calling charges. This system is supremely sophisticated and is able to integrate other modes of communication like SMS, emails, messaging and more. Finally, these systems are not restricted based on locations. It allows immense flexibility and opportunity to work anywhere and everywhere.

Outsourcing Tech Support - Importance and Impact

The ever-evolving technology has changed the way businesses function. It is not only the driving force for most of the companies but also the means to achieve company goals. Therefore, IT support or Tech support is an integral component of the business setup. It ensures smooth and stable functioning of the company. No company can survive without a stable and strong IT support. This is exactly why many businesses have opted for IT Help Desk Outsourcing. This helps them focus on the core mission of the company and reach the ultimate goal. 

 

Many companies are opting for IT support outsourcing in the Philippines. These tech support partners cover a wide range of jobs that are necessary for the success of the business. The Philippines-based IT support call centers offer to provide data security, cyber security, documentation, data backup, data recovery, network monitoring, systems operation, software development, help desk support and more. Sometimes, big business houses with huge capital prefer in-house tech support. However, small to mid-sized businesses consider IT help desk outsourcing more economical and beneficial. Here are a few reasons why outsource tech support is important and beneficial.

1.    Cost-effective: When resources are limited, outsourcing call centers services in the Philippines is the most viable option. It helps in cutting down the expenses and overhead costs. Maintaining in-house tech support comes with a lot of expenses that includes hiring, training, knowledge transfer, equipment, infrastructure, and maintenance. On the other, these outsourcing partners are equipped with the best in the industry. One can acquire the expert services as per monthly expenses based on the requirement.

2.    Updated Technology: Installing IT equipment and machines can burn a hole in your pocket. It requires a large investment. Unfortunately, technology becomes obsolete quickly and it is not possible to maintain the standards in limited resources. This where the Philippines IT Support Call Center comes to our rescue.  These support centers offer state-of-the-art technology tools in economical prices. With the support of outsourcing partners, there is no need to worry about the upgrading, maintenance, and servicing of the systems. 

3.    Remain Focused on Primary Goal of the Business: When employees are not burdened of IT problems, they can focus on the core intent of the business and achieve the goals faster and efficiently. Employees’ attention remains undivided and they can perform the core activities of the business. While their IT related concerns are tackled, it gets easier for the team to boost productivity and accomplish targets uninterrupted.

4.    Access to Industry Experts: Call center services in the Philippines boast of their skilled expertise. The outsourcing partners have years of experience and have gained expertise in a specific field of providing technical support. Therefore, hiring tech support allows businesses to acquire support from industry experts who have specialized in this field. These professionals manage the risks, provides security and offer disaster recovery

Apart from this, IT help desk outsourcing makes a significant difference to the businesses because it enhances service quality, tackles critical needs, and helps in responding quickly to the technical glitches. By outsourcing tech support, companies can reduce the financial burden and focus on business’ success. It can be a transformational addition to the business that will take you several steps closer to achieve business goals effectively.