What are the best call centers in the Philippines for customer service?

Philippines call centers have clearly emerged as a true “Outsourcing Powerhouse” chiefly because there have been more than 1 million agents who have been employed to provide customer support and sales catering to clients for the US and other western countries.

The reasons have been many why the Philippines have beaten all nearest competition to emerge as a clear winner. If you are wondering why the Philippines have become this force in the world of outsourcing then look we would like to draw your attention towards these reasons namely, driven by low costs, close historical proximity to the US, slashing down of the telecom rates, the emergence of the Internet, and the availability of the educated agents in the Philippines.

Call centers services in the Philippines has proven to be an excellent option for high volume support, low cost, and sales.

It won’t be exaggerating to say that the Philippines has become the most sought-after and also the world’s largest outsourcing destination. In fact, the turnover over of the call center industry in the Philippines is kind of huge and it will generate over $25 billion in revenue this year alone.

The economy has been making rapid strides in the recent years largely because of a talented workforce with the college graduates serving as the largest source of employees and they also get access to great call center technology.

  The Philippines boasts of a high percentage of English-speaking citizens whose accents are really similar to Americans.

The Rise and Rise of the Outsourcing Industry in the Philippines

Call center outsourcing is an industry to reckon with in the Philippines. The good thing is that there are many global companies who have come to depend on Philippines call centers for a number of services like customer service, telemarketing, and other business process and other call center solutions.

 

 Therefore, Manila, which is the capital of the Philippines, has attracted many thriving call center companies, who have promptly made this modern city, their base.

 The Philippines call centers can cater to the need of the hour, as far as most telemarketing agents are concerned, as they have been able to provide proficient and well-trained telemarketing agents without fail.

 In fact, the influence of the United States has been able to produce Filipino agents who have extensive knowledge of American culture and social norms. 

A majority of agents come to the call centers armed with an unmatched proficiency in the English language.  This eases off communication barriers and gives the impression that the customers are in good hands.

Executives are also starting to believe that there are significant benefits of outsourcing to the Philippines and can give enhanced customer experience and stronger ROI.

 Besides an impressive cost savings of up to 60%, some of the other key benefits of outsourcing to a Philippine call center are as follows,

·         Good quality English speaking agents

·         Large pool of experienced talent

·          Reduced costs

·         Customer satisfaction

Asiatel –One of the Best Call Centers in the Phillippines for Customer Service

Asiatel BPO brings in nearly a decade long experience in call center operations, with expertise in handling both inbound call center services and outbound campaigns. Asiatel BPO can be your trusted partner in executing various business processes- starting from traditional voice process such as Outbound Sales, Customer Service, Web Chat- to providing back office support required for your business. They provide calling in English, Tagalog, Bahasa, Cantonese, and Mandarin and offer non-voice projects such as digitization (data entry), design services, web development and technical support services.

Asiatel BPO offers you operational efficiency at the key performance indicators expected by you along with the ability to scale up at a rapid speed. Their presence in Philippines and Indonesia brings to you an exquisite selection of trained call center agents and technical personnel to provide the range of services that a growing company needs 24/7-365 days a year.