Reasons the Philippine Call Center Industry is Attractive to Investors

Outsourcing call center services to the Philippines is not an uncommon phenomenon. Over the years, the country has become the top choice among foreign investors, especially belonging to the UK, USA, and Europe. With its excellent business solutions and call center services, the Philippines beat India, the pioneer in the industry, to emerge as the Capital City of BPO Industry. It is the leading destination for foreign companies partnering to outsource BPO services. 

There are various reasons why the Philippines is one of the strongest contenders in the competition of call center services. As a part of the global outsourcing industry, BPO industry and call center services in the Philippines is growing rapidly by leaps and bounds. Dominating the global market, the industry is contributing 16 to 18 percent of the total outsourced services globally. Lower operation costs, skilled manpower, proficient English speakers, a large pool of talented youngsters, strong government support are a few reasons why outsourcing call center services to the Philippines the most sought-after ones are. Let’s go through the many amazing benefits of outsourcing call center services to the Philippines in detail.

·         Cost Effective: The prime reason why foreign companies outsource BPO services is to save money. Investing in the Philippines call centers for various offshore customer representative services is less expensive than creating an in-house call center. With a low cost of standard of living, hiring Filipinos as Customer representative can save up to 50% of the total cost. Meanwhile, it reduces the cost of setting up infrastructure, training, office space and other operational costs that are necessary for the effective functioning of a call center

·         Accent Neutrality: Filipinos possess a neutral accent, which makes them the most sought-after customer representative. This is one of the most vital reasons in the success of Philippines call centers. Customers from the West finds it easy to communicate and relate to Filipinos linguistic abilities. Hence, it makes them efficient communicators, providing customer satisfaction.

·         Proficient English Speakers: Along with the accent neutrality, Filipinos have a good command of verbal and written English language. This makes them a great choice for customer support to the English-speaking countries of the west.

·         Skilled Human Resources: Each year there is a large pool of youngsters graduating in the Philippines. With great knowledge of English and technical know-how, Filipinos are ready-to-work who require a little or no training. Even universities have included topics in their curriculum that prepare the aspirants with necessary skills for the call center jobs.

·         Government Support: The BPO industry of the Philippines is one of the main contributors to the economic growth of the country. Therefore, the government is taking necessary initiatives to promote the growth of the industry and encourage more foreign investment. The government also offers tax exemption and tax holidays to the investors. 

·         Latest Technology: With the rise in popularity and increase in reputation, it is important for the industry to maintain high standards. The first and the foremost thing to do is to provide the best of services with state-of-the-art technology. Majority of call center services in the Philippines is equipped with the latest technology to stay ahead in the field. 

·         Location and Cultural Influence: One of the main reasons why foreign companies want to outsource call center services to the Philippines is because it is situated in the heart of Asia and has easy accessibility. Another reason is its cultural affinity. The country has been ruled by Americans for a long time due to which it has similarities with Western Culture. Filipinos have inherited a few traits from its culture which makes them one of the best candidates for outsourcing call center services. 

Apart from the above-mentioned reasons, outsourcing services to the call centers in the Philippines can help the partners focus on core mission, reduce the cost massively, increase productivity, customer satisfaction, and provide round-the-clock customer support. Contact us today at bd@asiatel.com.hk, if you are looking for a trusted outsourcing partner

What Inbound Call Centers of Philippines Have to Offer the World

The Philippines is known as the call center capital of the world. Top companies across the globe want to partner with Philippines call centers, BPOs and contact centers for offshore outsourcing. For the big brands from the UK, The USA, and European countries, the Philippines has become the leading destination as an outsourcing partner. In no time, the country’s BPO industry grew leaps and bounds, and the future looks brighter. Global investors are attracted to call center services of Philippines because it has a lot to offer.  

Basically, Filipinos are skilled English speakers. They are as good as native English speakers with a neutral accent. This makes Filipinos effective communicators. At the same time, with minimal training, they are ready to serve the industry. Additionally, The Philippines offer a huge stream of college graduated young workforce. With their strong work ethics and friendly attitude, they are efficient at their work. Over the years, the number of call centers in the Philippines has increased, making the country the topmost choice for Business Process Outsourcing in the world. Here are a few things inbound call centers of Philippines has to offer.

Remember, an inbound call center is an important component of an organization. The call enter is the connection between the company and their clients and customers. It is these people at the call center who initiate the contact with the customers before directing them to the concerned department. Anyone who is looking to grow their business will understand the importance of an inbound call center. It is with the help of these people; the company is able to focus on their goal and vision. Also, business development, customer retention, customer contact, and many other needs are fulfilled by call center services.

1.    Improved Productivity: Inbound call center services at the Philippines help the companies grow their business and improve productivity. With their technical know-how and effective communication skills, Filipinos reduce company’s burden of customer dealing. As customer service agents, they deal with customer issues while the parent company can focus on the company’s core mission and productivity.

2.    Cost Reduction: An in-house call center requires a lot of investment for the setup. Having outsourced inbound call center services from the Philippines is quite cost-efficient. It reduces the cost of investment for the company because the outsourcing partners do not only provide customer service agents but also make necessary infrastructural arrangements. With their experience and expertise, they are also committed to providing training to the staff. Additionally, Philippines call centers to take care of the fluctuating business. The business may not be the same throughout the year. The call volume may vary, too. All of this and more is taken care by these call centers, which reduces the burden of the company.

3.    Latest technology: The company can’t rely on its telecommunication system forever. With evolving technology, there is a need for regular upgrading. A company cannot afford to do that time and again. Inbound call center services of the Philippines provide outsourcing specialists that are equipped with the latest technology and software.

4.    Increase in Sales: Having agents talk directly to the customers is an efficient way of increasing sales than other modes of marketing. Customer service agents can convince the customers to buy the product in a more effective manner than an advertisement. They can instantly answer their queries and provide details about the new product. 

5. Customer satisfaction: Filipinos great communication skills and inherent friendly tone of communicating helps them in keeping their customers satisfied. The call centers in the Philippines guarantee excellent customer relations and experiences. 

The  These are only some of the many benefits of hiring inbound call center services from Philippines call centers. Contact us today at bd@asiatel.com.hk, if you are looking for a trusted outsourcing partner.

All about Philippines Call Centers – Things to Know About the Job

The Philippines Call Center industry is one of the fastest growing industries of the country. It continues to be the largest source of employment and a big contributor to the economy. Experts have forecasted greater boom of the industry in the coming years. In the past years, the industry has become one of the most preferred destinations for foreign companies looking to invest in business process outsourcing. The Philippines is popular for being the capital of BPO industry in the world and the private sector is acknowledged as “Sunshine Industry.” Here are a few things to know about the call centers in the Philippines. 

 Why the Philippines is the leading outsourcing partner in the world?  

The Philippines is the top call center destination for the investors. In very little time, the industry has generated incredible revenue and job opportunities. The Philippines call center industry has surpassed India, Indonesia, Malaysia, Bangladesh, and even western countries. There are various reasons why investors prefer Philippines call centers over others.

The number one reason why companies are partnering with offshore companies in the Philippines is that of the employees’ fluency in English and accent neutrality. Filipinos have excellent knowledge of the English language, both verbal and written. They are considered efficient communicators when it comes to English. They speak as if it is their native language. The Philippines was a US colony for years. It has also adopted English as their official language and it is the third largest English-speaking country. In addition, Filipinos possess a neutral accent that works well with foreign customers. Filipinos value education which is why there are a very high literacy rate and a huge population of college graduates every year, seeking serious work.

The Philippines is located in the heart of Asia. The easy accessibility for the investors makes it an ideal destination for outsourcing business. The primary reason why companies invest in BPOs is to save their money and reduce the burden. The Philippines is their top choice because it provides a skilled and educated workforce at inexpensive operational cost. Meanwhile, the government provides constant stability and support to the industry and have also worked for its promotion and growth in the past. While investors are lured to the Philippines for business, most Filipinos are also interested in being the part of the booming industry. Here are a few more things to know about the call centers in the Philippines.

How to apply? There are a few ways to apply in the call center industry. You can either walk-in with your resume to the HR department or go through employee referral, wherein an existing employee refers your name to the recruiter. Other ways include applying through consultancies or job portals and waiting for an interview call.

What are they looking for in the candidate? Good news is that the Philippines call centers do not necessarily need experienced candidates. A fresher can apply too. However, effective and clear communication skills and good knowledge of the English language is a must. You need to be patient and adaptable in order to ensure customer satisfaction and helping with their issues. Also, good retention power helps in grasping knowledge about their products and services. In order to become a good representative, it is important to be familiar with their products and services and deliver accurate information.

Selection process: The selection process in Philippines call centers involve various stages beginning from phone screening wherein the applicant is required to give an interview of sorts on the phone. This helps the company determine the quality of conversation over the phone, which is their primary source of communication with the customers. It is followed by written aptitude tests. The first round of face-to-face interview happens with the human resource department. If you clear the first few rounds, you are invited for a final interview which is conducted to test your industry-based skills. Once you are shortlisted, the job offer is made, and it is up to you whether you want to accept it or not. The stages of the interview in may vary.

What happens after selection? From the day of joining, the call center agent is provided with a suitable training. They learn the foreign accent and study geography and cultural morals of the clients’ country. They are also provided adept knowledge of the company’s goal, vision, products, and services.

What to expect from a job of call center agent? As a call center agent, you are required to help customers through phone calls, emails, and chats. You are expected to give a personalized solution to their problems and provide customer satisfaction. At the same time, you must document and respond to web tickets and report to the concerned team if the issues remain unresolved.

Meanwhile, you can expect to enhance your communication, problem-solving and computer skills. Call centers in the Philippines offer their agents good compensation and benefits. Also, the regular evaluation and target-based reward schemes provide great motivation and faster promotion and growth opportunity in the industry.

Call center jobs are a great way to begin your career and hone your skills. These jobs promote professional advancement and ensure you enjoy the job to the fullest.

Top Reasons Why Philippines Has Become a Global Leader in Outsourcing

The world is abuzz with the fact that the Philippines is indeed creating quite a ripple in the BPO sector! Call centers in the Philippines are ensuring that that they keep the investors happy and interested.

• Call Center- It is the most important and the reason why foreign investors are attracted in the first place to the country. Plush offices are scattered all over the country and give evidence in itself that the BPO Philippines means big business!
• IT services- IT services like programming and software development are also rising up the popularity charts and hence a reason for outsourcing to be the reason why foreign investors are queuing before the Philippines.
• Marketing with the help of internet- This industry is gaining steady momentum. The Philippines offer nominal rate in comparison with other countries.
• SEO- This is industry is fast climbing the popularity charts, in terms of outsourcing.
• Virtual employees- Companies choose Filipino workers because they work for less payment.
  

The growth of the BPO sector in the Philippines

So what is the Philippines doing right and the other Asian nations are failing to notch up? The Data Privacy Act which keeps all information handled by the Philippines calls centres, private especially sensitive information like details of bank etc. This has helped the Philippines score big at the BPO sector.

Support of the Philippines Government

The Government supports the Philippines Call Centres completely by ensuring implementation of programmes which would be conducive to the mushrooming of business centres in the country.

Ideal Location

The Philippines is located in the business hub of Asia. The location is ideal for western countries to have dealings with not only the Philippines but rest of Asia as well owing to its strategic location.

Minimal Labour Rates

Salaries are way lower than the United States, almost 50% less. Coupled with wages electricity, communication and housing rents are much lower than the USA. But it does not necessarily mean that quality is compromised.

Talent Galore

The success of the Philippines Call Centres can also be attributed to the fact that there is a teeming population who are really talented and apt for the job.

Affinity to American Culture

Filipinos have a strong affinity towards American culture and hence they have the greater adaptability to emulate their culture and accent better. Their spoken English is much better and hence, they have a better chance of speaking the language and making themselves understood.

Professionalism Par Excellence

Professionalism seems to the Filipinos buzz-word. Yes, their values, culture, work ethics and general bonhomie creates the right kind of work atmosphere. They don’t compromise on fun and yet don’t let that tower over integrity and responsibility. That is why the call centres in the Philippines are enjoying such a good run in the market.

Time Difference does not matter to Filipinos

The reason that the country is enjoying such an elevated status in BPO Philippines is because Filipinos are very flexible and night shifts and erratic schedules do not matter to them. They are accommodating to the requirements of the clients residing in different countries.

Destination is Ideal for Work as well as Play

A country which is not only not only equipped with world-class technologies but also scores pretty high on scenic beauty. Investors can enjoy a jolly good time enjoying the beaches and also business prospects.

It is Start-up Conducive

Not only big business can reap the benefits of the outsourcing business but also small companies which are about to start can also benefit.

Economic Stability and Growth

Philippines as a country has been fairly stable for the past decade. Though its history has been marred by instances of conflicts largely owing to the dictator Marcos. But that is indeed history now, the government is ensuring that the current problems like poverty bureaucracy do not shackle the growth of the Philippines Call Centers. Also, its economic growth is quite steady growing 5% every year.

The success of the BPO Philippines industry has given an impetus to major growth spurt to the economic growth of the country as well clearly shooting almost 6% growth in Gross Domestic Product. This unprecedented growth has given rise to other industries as well creating millions of job opportunities for the people. This has prompted from young job-seekers to stay put in their country instead of moving out to other countries for seeking jobs.

Amongst the top benefits of outsourcing cost effectiveness can be regarded as the primary one. In general, it is thought that in order to seek cost effectiveness quality languishes behind. This is where the call center of the Philippines scores over its nearest rivals. It provides services which can almost be branded as impeccable.

The Philippines call centres have been in the country from 1997 but it was only after ten long years that the Philippines managed to forge ahead of its nearest competitors. In 2010, it also managed to edge past its nearest rival India. There’s nothing to stop its juggernaut as the only way the Philippines sees its growth is the upward direction. A supportive government which always takes care of its business ventures, Philippines can continue its steady run. The Philippines Government has also marked ten cities where it wants to build its hub for its call center Philippines. Davao, Metro Laguna to name just a few.

No wonder, Philippines is surging ahead and how!