Philippines and Business process outsourcing are
almost pronounced in the same breath. So, why is Philippines scoring big in the BPO
department while the other countries are falling short? There are not one but
several reasons why the Philippines is
slowly but surely taking over the outsourcing world.
Support of the Philippines Government
The Government supports the Call Centres in the Philippines by
implementing programmes which will help develop the outsourcing industry. The
government helps the industry by providing tax breaks and ensuring that the
industry is able to meet up to its workforce requirement. Some of the things
which are really helping the industry are:
- University tie-ups that are part of the curricula and can be constructed to help in the workforce who would be working in the near future.
- The Technical Education Skills and Development Authority (TESDA) that helps extend funding support for call center training.
- Foreign investment gets a tremendous boost when taxable and non-taxable incentives are offered to foreign investors.
- The government’s initiative in creating National and Communication technology councils are further boosting the prospects of the call center in the Philippines.
Ideal Location
The Philippines is located in what is
called the business hub of Asia. The location acts as a gateway to western
countries to have direct dealing with the Philippines
but the rest of Asia as well thanks to its strategic location.
Minimal Labour Rates
Most of the BPO companies pay less to the
employees in comparison to the other countries. So, despite them paying less
quality of work is not compromised in any way.
Pool of Talent
The outsourcing industry greatly benefits
from a talented pool of workers. They
give a big boost to this industry in a number of ways.
Similar to American Culture
Filipinos have a strong affinity to American
culture and hence they are able to adapt well to their accent and also emulate
it better. They speak the English language well with the required accent.
Work Ethics Par Excellence
The Filipinos take pride in their
professionalism. They have the right values, culture, work ethics, and create a
work-conducive work atmosphere. They have fun but they also amalgamate it well
with generous doses of integrity and responsibility.
Time Difference does not matter to
Filipinos
Filipinos are said to be very flexible with
night shifts and handle erratic schedules better. They are accommodating to the
requirements of the clients residing in different countries.
The destination is Ideal for Work as well as Play
Let’s just say it is not difficult to lure
investors to the Philippines. The scenic beauty complete with historical sites
helps in its business prospects too.
It is Start-up Conducive
Both big business and small businesses thrive in this market. Companies can get competent employees at a low pay scale, this improves the
prospects of small scale businesses.
Economic Stability and Growth
Philipinnes as the country is politically
stable and the economic growth is growing 5% every year. Even the global
recession has not been able to affect economic stability in any way.
The success of the BPO Philippines industry has provided a major growth spurt to the
economic growth of the country which is quite evident as the country has
enjoyed a 6% growth in Gross Domestic Product. This unprecedented growth has
provided millions of job opportunities for the people. This prevents the
situation of brain drain in the country. Young Filipinos want to stay put in
the country as they are lured by exciting job opportunities and they do not
have to move out of the country for better opportunities.
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