Best BPO Companies in Philippines And Impact on the Economy

Business Process Outsourcing is one of the leading industries in the global market. The BPO industry in the Philippines is one of the youngest yet one of the biggest contributors to the country’s growth, development, and economy. Today, it is called the “Sunshine Industry” and the country is known as the “Capital of the BPO Industry.”

Growing at a very fast rate, it is the booming industry that is expected to grow bigger until 2020. As per the latest reports, this industry is responsible for whopping 10% of the total GDP of the nation. It is one of the greatest sources of employment for the citizens and revenue for the government. The industry comprises of various sectors that includes call centers, contact centers, data entry, back office, medical transcription, software and gaming development, tech support, engineering design, creative services and more. In addition, there is IT-BPO industry that has a great impact on the economic growth of the country. Here is a list of top 15 players of BPO industry in the Philippines.

Top BPO Companies in the Philippines

The BPO industry is relatively new. However, it didn’t take the Philippines too long to emerge as the leading offshore outsourcing destination. Many western companies prefer to set up their call center services in the Philippines.

In 1992, the very first contact center Accenture Global Resource Center was set up by Frank Holz. This was the stepping stone in the BPO world. The Business Process Outsourcing industry in the Philippines has come a long way since the first contact center was established. The Philippines call centers have made a name for themselves globally. list of BPO Companies in the Philippines

1. Accenture Inc: Accenture is a Fortune Global 500 company that was established in 2009 in Dublin, Ireland. It is a global management consulting and professional services company that has a wide range of services to offer including strategy designing, consulting, technology and operations.
2. Covergys Philippines Inc: Convergys is a large corporation that finds its origin in Cincinnati, Ohio. It specializes in customer and information management products and services. Convergys Philippines Inc. is a leader in customer care services with extensive experience in sales, customer care, marketing, surveys, research and more.
3. Teleperformance: Headquartered in France, Teleperformance is the leading company providing customer management services. The company was founded in 1978 by Daniel Julien in Paris. Today, it provides services for customer acquisition, customer care, tech support, debt collection, social media management and more.
4. 24/7 Customer Philippines Inc.: This is one of the best BPO companies that is dedicated to provides customer experience software and services. The company makes use of Artificial Intelligence and machine learning to develop their products. It was established by P.V. Kannan and Shanmugam Nagarajan in 2000 and it is headquartered in San Jose, California.
5. Sutherland Global Services Philippines Inc.: It is a process transformations company that was established in 1986. The company uses Six-Sigma based theories to rebuild processes to match the speed and perspective of the digital age. It uses design thinking and data analytics to create wonders and help their customers achieve their goals.
6. Sitel Philippines Corp.: Sitel, the short form of Systems International TELemarketing, was set up in 1985 in Miami. It is the number customer service provider and customer experience management company. Sitel Philippines is the Filipino counterpart of the company that offers its customers a range of Customer experience solutions, business process outsourcing, tech support, and more.
7. Telus International Philippines Inc.: Started as small company Ambergis Solutions in 2001, Telus today is a pioneer in the global BPO industry. They are committed to providing innovative solutions for excellent customer experience. The company was renamed in 2007 as TELUS International Philippines under the parent company TELUS in Canada.

Apart from these, there are many outsourcing BPO companies that provide call center services in the Philippines are TeleTech Offshore Investments B.V., Stream International Global Services Philippines Inc., Sykes Asia Inc., Aegis People Support Inc., Emerson Electric, and more. All of these and other BPO companies are growing rapidly, making the BPO Industry in the Philippines reach its glorious best.

Top Reasons to Outsource to a Philippines Contact Center

The Philippines has emerged as a top Business Process Outsourcing industry. Over the years, the country has surpassed its competitors like Malaysia, India, Indonesia, China, Myanmar, and more. Today, big and small companies, all rely on Filipinos back office services, customer support, creative services, IT support, software development and most importantly contact centers. 

There are many reasons why companies prefer call center outsourcing , especially to the Philippines. Outsourcing outbound call center services as well as inbound call center services, are the latest trend that entrepreneurs have complete faith in. For many companies, this strategic move comes only after their customer base has increased significantly. By partnering with offshore BPOs, the businesses are able to reduce the burden of essential yet redundant task like documentation, data entry, customer inquiries and more.  

Call center outsourcing is one of the most important segments of the Philippines BPO industry. Without setting up an additional department, outsourcing call center services in the Philippines has numerous benefits. Here are some best reasons why businesses prefer outsourcing inbound and outbound call center services to the various cities of the leading offshore call center destination like Manila, Cebu, Clark, Davao City and more. 

Low-Cost Operations: One of the top reasons why call center outsourcing is a rising trend because it reduces operation cost massively and enables businesses to save more money. The Philippines offer low-cost labor and quality services. When compared to western countries, the salary offered to the employees of outbound and inbound call center services is much lesser. Additionally, the operational cost is also significantly lower than the companies located in Latin America, Europe, and other places. This means outsourcing contact centers in the Philippines give companies opportunities to save money and maintain their capital.  

Efficient Communicators: Filipinos are considered great communicators because they are proficient in verbal and written English. They not only have excellent English language communication skills, but they also possess a neutral accent. This means that they speak English without any accent. This is exactly why British and American companies prefer hiring Filipino call centers as it is easier for Westerners to communicate with them. They are confident and fluent in the English language and can carry out effective communication. 

Support from the Philippines Government: In less than two decades, the Philippines has risen to become the leading BPO industry, globally. None of it was possible without the government support. The Philippines government has offered generous support and initiated programs to encourage the growth of the industry. The government offers tax incentives, and training programs to encourage foreign investments. Over the years, the industry has become to one of the biggest contributors to the economy. Forecasters have predicted constant growth for the industry until 2020. 

Educated and Skilled Professionals: Besides speaking excellent English, the Philippines boasts of the talented and highly educated young crowd, ready to be employed. With high literacy rate, the universities across the countries offer programs that provide knowledge and skills required for inbound and outbound call center service companies. Therefore, many businesses want to partner with call centers located in the Philippines.

Apart from these reasons, the Filipinos are respected for their world-class work ethics and hospitable attitude. At the same time, the companies established here offer state-of-the-art technology that is essential for the success of the business. The quality of service provided by these offshore partners is excellent. It helps the businesses to focus on achieving their core missions and goals.