Best BPO Companies in Philippines And Impact on the Economy

Business Process Outsourcing is one of the leading industries in the global market. The BPO industry in the Philippines is one of the youngest yet one of the biggest contributors to the country’s growth, development, and economy. Today, it is called the “Sunshine Industry” and the country is known as the “Capital of the BPO Industry.”

Growing at a very fast rate, it is the booming industry that is expected to grow bigger until 2020. As per the latest reports, this industry is responsible for whopping 10% of the total GDP of the nation. It is one of the greatest sources of employment for the citizens and revenue for the government. The industry comprises of various sectors that includes call centers, contact centers, data entry, back office, medical transcription, software and gaming development, tech support, engineering design, creative services and more. In addition, there is IT-BPO industry that has a great impact on the economic growth of the country. Here is a list of top 15 players of BPO industry in the Philippines.

Top BPO Companies in the Philippines

The BPO industry is relatively new. However, it didn’t take the Philippines too long to emerge as the leading offshore outsourcing destination. Many western companies prefer to set up their call center services in the Philippines.

In 1992, the very first contact center Accenture Global Resource Center was set up by Frank Holz. This was the stepping stone in the BPO world. The Business Process Outsourcing industry in the Philippines has come a long way since the first contact center was established. The Philippines call centers have made a name for themselves globally. list of BPO Companies in the Philippines

1. Accenture Inc: Accenture is a Fortune Global 500 company that was established in 2009 in Dublin, Ireland. It is a global management consulting and professional services company that has a wide range of services to offer including strategy designing, consulting, technology and operations.
2. Covergys Philippines Inc: Convergys is a large corporation that finds its origin in Cincinnati, Ohio. It specializes in customer and information management products and services. Convergys Philippines Inc. is a leader in customer care services with extensive experience in sales, customer care, marketing, surveys, research and more.
3. Teleperformance: Headquartered in France, Teleperformance is the leading company providing customer management services. The company was founded in 1978 by Daniel Julien in Paris. Today, it provides services for customer acquisition, customer care, tech support, debt collection, social media management and more.
4. 24/7 Customer Philippines Inc.: This is one of the best BPO companies that is dedicated to provides customer experience software and services. The company makes use of Artificial Intelligence and machine learning to develop their products. It was established by P.V. Kannan and Shanmugam Nagarajan in 2000 and it is headquartered in San Jose, California.
5. Sutherland Global Services Philippines Inc.: It is a process transformations company that was established in 1986. The company uses Six-Sigma based theories to rebuild processes to match the speed and perspective of the digital age. It uses design thinking and data analytics to create wonders and help their customers achieve their goals.
6. Sitel Philippines Corp.: Sitel, the short form of Systems International TELemarketing, was set up in 1985 in Miami. It is the number customer service provider and customer experience management company. Sitel Philippines is the Filipino counterpart of the company that offers its customers a range of Customer experience solutions, business process outsourcing, tech support, and more.
7. Telus International Philippines Inc.: Started as small company Ambergis Solutions in 2001, Telus today is a pioneer in the global BPO industry. They are committed to providing innovative solutions for excellent customer experience. The company was renamed in 2007 as TELUS International Philippines under the parent company TELUS in Canada.

Apart from these, there are many outsourcing BPO companies that provide call center services in the Philippines are TeleTech Offshore Investments B.V., Stream International Global Services Philippines Inc., Sykes Asia Inc., Aegis People Support Inc., Emerson Electric, and more. All of these and other BPO companies are growing rapidly, making the BPO Industry in the Philippines reach its glorious best.

The Importance of The Philippines’ Call Center Industry in The Outsourcing World

 Businesses around the world have admitted the benefits of offshore outsourcing. Business Process Outsourcing is the new way to do the business and it is being adopted by big and small, all kinds of businesses. In simple words, outsourcing is a process of acquiring services from an outside supplier mostly on a contract basis. The outsourcing partners usually belong to a different country and they are assigned some of the important tasks or roles that are to be performed with equal expertise in order to save money while the company continues to achieve the primary goals and perform core functions of the business.

 Over the last three decades, the BPO industry globally has grown by leaps and bounds. Countries like China, India, Indonesia, Philippines, Singapore, Malaysia, Myanmar, and other South East Asian regions are a part of this enormous industry. These countries provide a variety of services like payroll, human resources (HR), accounting and customer/call center relations, IT-based services, back-office services, software and game development, contact center, virtual assistance and much more. In a short period of time, the Philippines has emerged as the glorious leader of the BPO industry around the world. Due to innumerable factors, Philippines call centers are considered the best by foreign investors. It is now called the capital of call center industry. The Business Process Outsourcing in the Philippines has a lot to offer the world which is why it is the much-preferred call center destination of today’s time.

1.    Superior Expertise at Effective Cost: The primary reason why foreign companies invest in offshore outsourcing is to save money. The Philippines workforce is available at a much lower cost when compared to labor from western countries. Experts suggest that the labor in the Philippines costs at least 50% lesser than the other countries. This is due to the low cost of living. Even the most specialized worker's salaries are quite cost-effective.

2.    Lower Operational cost: Along with the salaries, the general expenses of call centerservice provider in the Philippines are lower than the countries like USA, UK, and Europe. General business expenses like infrastructure, rentals, daily utilities, machines, and supplies are available at cheaper price. Hence, the overall low operational cost of the Philippines call center contributes to more savings and cost advantage.

3.    Strong Government Support: The BPO industry of the Philippines is one of the biggest contributors to the economic growth of the country. Additionally, it has become one of the largest sources of income and employment for citizens. The government has realized the industry’s contribution and exhibits strong support. Over the period of time, the country has initiated programs and laws to promote the industry. Laws have been passed for the welfare of BPO professionals as well as to encourage foreign investors.

4.    Skilled and Educated Workforce: With 95% of literacy rate, the Filipinos are one of the most sought-after professionals. With a strong education system, every year there is a huge stream of the young educated lot passing out from colleges, seeking employment. The good education system is the first step to creating a highly skilled workforce.

5.    Brilliant Communication Skills and Accent Neutrality: This is one of the major reasons why The Philippines has emerged the top player in the outsourcing world. English is the official language of the company which makes it a part of a school and college curriculum. The Filipinos are proficient in verbal and written English and this makes them effective communicators when dealing with clients from US, UK, and European countries. At the same time, the Filipinos possess English accent which is quite neutral and makes them better communicators when compared to other countries like China and India.

All of this and more, when combined with specialized expertise can result in greater success for the company. Besides, The Filipinos are known for excellent work ethics and possess great team spirit. With so much talent and dedication, they blend well with US-based companies and allows the company to focus on their core competencies and accomplishing the main goals.

What Inbound Call Centers of Philippines Have to Offer the World

The Philippines is known as the call center capital of the world. Top companies across the globe want to partner with Philippines call centers, BPOs and contact centers for offshore outsourcing. For the big brands from the UK, The USA, and European countries, the Philippines has become the leading destination as an outsourcing partner. In no time, the country’s BPO industry grew leaps and bounds, and the future looks brighter. Global investors are attracted to call center services of Philippines because it has a lot to offer.  

Basically, Filipinos are skilled English speakers. They are as good as native English speakers with a neutral accent. This makes Filipinos effective communicators. At the same time, with minimal training, they are ready to serve the industry. Additionally, The Philippines offer a huge stream of college graduated young workforce. With their strong work ethics and friendly attitude, they are efficient at their work. Over the years, the number of call centers in the Philippines has increased, making the country the topmost choice for Business Process Outsourcing in the world. Here are a few things inbound call centers of Philippines has to offer.

Remember, an inbound call center is an important component of an organization. The call enter is the connection between the company and their clients and customers. It is these people at the call center who initiate the contact with the customers before directing them to the concerned department. Anyone who is looking to grow their business will understand the importance of an inbound call center. It is with the help of these people; the company is able to focus on their goal and vision. Also, business development, customer retention, customer contact, and many other needs are fulfilled by call center services.

1.    Improved Productivity: Inbound call center services at the Philippines help the companies grow their business and improve productivity. With their technical know-how and effective communication skills, Filipinos reduce company’s burden of customer dealing. As customer service agents, they deal with customer issues while the parent company can focus on the company’s core mission and productivity.

2.    Cost Reduction: An in-house call center requires a lot of investment for the setup. Having outsourced inbound call center services from the Philippines is quite cost-efficient. It reduces the cost of investment for the company because the outsourcing partners do not only provide customer service agents but also make necessary infrastructural arrangements. With their experience and expertise, they are also committed to providing training to the staff. Additionally, Philippines call centers to take care of the fluctuating business. The business may not be the same throughout the year. The call volume may vary, too. All of this and more is taken care by these call centers, which reduces the burden of the company.

3.    Latest technology: The company can’t rely on its telecommunication system forever. With evolving technology, there is a need for regular upgrading. A company cannot afford to do that time and again. Inbound call center services of the Philippines provide outsourcing specialists that are equipped with the latest technology and software.

4.    Increase in Sales: Having agents talk directly to the customers is an efficient way of increasing sales than other modes of marketing. Customer service agents can convince the customers to buy the product in a more effective manner than an advertisement. They can instantly answer their queries and provide details about the new product. 

5. Customer satisfaction: Filipinos great communication skills and inherent friendly tone of communicating helps them in keeping their customers satisfied. The call centers in the Philippines guarantee excellent customer relations and experiences. 

The  These are only some of the many benefits of hiring inbound call center services from Philippines call centers. Contact us today at bd@asiatel.com.hk, if you are looking for a trusted outsourcing partner.

All about Philippines Call Centers – Things to Know About the Job

The Philippines Call Center industry is one of the fastest growing industries of the country. It continues to be the largest source of employment and a big contributor to the economy. Experts have forecasted greater boom of the industry in the coming years. In the past years, the industry has become one of the most preferred destinations for foreign companies looking to invest in business process outsourcing. The Philippines is popular for being the capital of BPO industry in the world and the private sector is acknowledged as “Sunshine Industry.” Here are a few things to know about the call centers in the Philippines. 

 Why the Philippines is the leading outsourcing partner in the world?  

The Philippines is the top call center destination for the investors. In very little time, the industry has generated incredible revenue and job opportunities. The Philippines call center industry has surpassed India, Indonesia, Malaysia, Bangladesh, and even western countries. There are various reasons why investors prefer Philippines call centers over others.

The number one reason why companies are partnering with offshore companies in the Philippines is that of the employees’ fluency in English and accent neutrality. Filipinos have excellent knowledge of the English language, both verbal and written. They are considered efficient communicators when it comes to English. They speak as if it is their native language. The Philippines was a US colony for years. It has also adopted English as their official language and it is the third largest English-speaking country. In addition, Filipinos possess a neutral accent that works well with foreign customers. Filipinos value education which is why there are a very high literacy rate and a huge population of college graduates every year, seeking serious work.

The Philippines is located in the heart of Asia. The easy accessibility for the investors makes it an ideal destination for outsourcing business. The primary reason why companies invest in BPOs is to save their money and reduce the burden. The Philippines is their top choice because it provides a skilled and educated workforce at inexpensive operational cost. Meanwhile, the government provides constant stability and support to the industry and have also worked for its promotion and growth in the past. While investors are lured to the Philippines for business, most Filipinos are also interested in being the part of the booming industry. Here are a few more things to know about the call centers in the Philippines.

How to apply? There are a few ways to apply in the call center industry. You can either walk-in with your resume to the HR department or go through employee referral, wherein an existing employee refers your name to the recruiter. Other ways include applying through consultancies or job portals and waiting for an interview call.

What are they looking for in the candidate? Good news is that the Philippines call centers do not necessarily need experienced candidates. A fresher can apply too. However, effective and clear communication skills and good knowledge of the English language is a must. You need to be patient and adaptable in order to ensure customer satisfaction and helping with their issues. Also, good retention power helps in grasping knowledge about their products and services. In order to become a good representative, it is important to be familiar with their products and services and deliver accurate information.

Selection process: The selection process in Philippines call centers involve various stages beginning from phone screening wherein the applicant is required to give an interview of sorts on the phone. This helps the company determine the quality of conversation over the phone, which is their primary source of communication with the customers. It is followed by written aptitude tests. The first round of face-to-face interview happens with the human resource department. If you clear the first few rounds, you are invited for a final interview which is conducted to test your industry-based skills. Once you are shortlisted, the job offer is made, and it is up to you whether you want to accept it or not. The stages of the interview in may vary.

What happens after selection? From the day of joining, the call center agent is provided with a suitable training. They learn the foreign accent and study geography and cultural morals of the clients’ country. They are also provided adept knowledge of the company’s goal, vision, products, and services.

What to expect from a job of call center agent? As a call center agent, you are required to help customers through phone calls, emails, and chats. You are expected to give a personalized solution to their problems and provide customer satisfaction. At the same time, you must document and respond to web tickets and report to the concerned team if the issues remain unresolved.

Meanwhile, you can expect to enhance your communication, problem-solving and computer skills. Call centers in the Philippines offer their agents good compensation and benefits. Also, the regular evaluation and target-based reward schemes provide great motivation and faster promotion and growth opportunity in the industry.

Call center jobs are a great way to begin your career and hone your skills. These jobs promote professional advancement and ensure you enjoy the job to the fullest.