5 Key Factors that Contributed to the Growth of BPO Industry in the Philippines

The Philippines has emerged as a top Business Process Outsourcing industry. Over the years, the BPO industry in the Philippines the country has surpassed its competitors like Malaysia, India, Indonesia, China, Myanmar, and more. Today, big and small companies, all rely on Filipinos back-office services, customer support, creative services, IT support, software development and most importantly contact centers. 

There are many reasons why companies prefer call center outsourcing, especially to the BPO Philippines. Outsourcing outbound call center services, as well as inbound call center services, are the latest trend that entrepreneurs have complete faith in. For many companies, this strategic move comes only after their customer base has increased significantly. By partnering with offshore BPOs, the businesses are able to reduce the burden of essential yet redundant task like documentation, data entry, customer inquiries and more. Callcenter outsourcing is one of the most important segments of the Philippines BPO industry. Without setting up an additional department, outsourcing call center services in the Philippines has numerous benefits. Here are some best reasons why businesses prefer outsourcing inbound and outbound call center services to the various cities of the leading offshore call center destination like Manila, Cebu, Clark, Davao City and more. 

1.    Low-Cost Operations: One of the top reasons why call center outsourcing is a rising trend because it reduces operation cost massively and enables businesses to save more money. The Philippines offer low-cost labor and quality services. When compared to western countries, the salary offered to the employees of outbound and inbound call center services is much lesser. Additionally, the operational cost is also significantly lower than the companies located in Latin America, Europe, and other places. This means outsourcing contact centers in the Philippines give companies opportunities to save money and maintain their capital. 

2.    Efficient Communicators: Filipinos are considered great communicators because they are proficient in verbal and written English. They not only have excellent English language communication skills, but they also possess a neutral accent. This means that they speak English without any accent. This is exactly why British and American companies prefer hiring Filipino call centers as it is easier for Westerners to communicate with them. They are confident and fluent in the English language and can carry out effective communication.

3.    Support from the Philippines Government: In less than two decades, the Philippines has risen to become the leading BPO industry, globally. None of it was possible without government support. The Philippines government has offered generous support and initiated programs to encourage the growth of the industry. The government offers tax incentives, and training programs to encourage foreign investments. Over the years, the industry has become to one of the biggest contributors to the economy. Forecasters have predicted constant growth for the industry until 2020.

4.    Educated and Skilled Professionals: Besides speaking excellent English, the Philippines boasts of the talented and highly educated young crowd, ready to be employed. With a high literacy rate, the universities across the countries offer programs that provide knowledge and skills required for inbound and outbound call center service companies. Therefore, many businesses want to partner with call centers located in the Philippines.

5.      Apart from these reasons, the Filipinos are respected for their world-class work ethics and hospitable attitude. At the same time, the companies established here offer state-of-the-art technology that is key for a successful business venture. The quality of service provided by these offshore partners is excellent. It helps the businesses in the BPO companies in the Philippines to focus on achieving their core missions and goals.

Staff Leasing Services in the Philippines

Staff leasing Philippines is made to help foreign companies outsource the non-core and other back-office functions to a loyal team of employees in the Philippines. This allows them to concentrate on their core competencies to attain business goals and reserve more capital to their revenue-generating business units in their head office abroad.

Benefits of Availing Staff Leasing Services

Cut Costs, Increase Productivity

One has to cut your payroll up to 70% or more while you have to increase the output of your staff by hiring more employees without raising the staffing costs. Outsourcing non-core functions is a highly talented dedicated virtual team, at just a fraction of the cost, so you can focus on your core business, boost the productivity and improve on your bottom line.

Contract Duration

All the leased employees fall under the one company umbrella with complete payroll and HR services. Contracts forms six-month minimum. If you plan your business in the Philippines you have the option to transfer your dedicated employees to a new company.

Handling Recruitment process for you

The recruitment process usually runs for 40 business days or fewer if the ideal candidates are already in the in-house talent pool. We source for candidates by using active and passive talent sourcing methodologies to maintain a recruitment funnel filled with top-performing professionals coming from multiple industries.

Centralize Focus on Your Internal Team Abroad

Staff leasing in the Philippines  helps delegate your repetitive, time-consuming, and highly technical business processes providing a dedicated team of professionals so you can easily minimize your in-house team abroad. They also provide key value-added services such as payroll and HR management to manage your offshore team’s salary compensation and benefits, termination and retention, employment contracts and labor-related issues.   

Most staff leasing services provide an equal allocation of work responsibilities to create a team capable of producing the desired work output or helping meet the complete demands of your projects. With this, you can provide more focus on profit-generating internal teams and improve the products or services to boost company growth.   

Acquire Access to Flexible Office Spaces and Amenities

Staff leasing services offer modern plug-n-play office space rentals with fully-furnished facilities and flexible workspace capacities. You can select between a coworking space or a private office for the offshore employees. They provide flexible leasing arrangements and fair pricing rates, charging the clients a standard fixed rate on a workstation per person on a monthly basis.

Reduce Risks and Liabilities From the Enterprise

Most Staff Augmentation model offers a co-employment contract that requires both client and service provider to share a basic degree of liability and responsibility for the employees. As such, they act as a co-employer of your offshore staff in the Philippines and manage liability for their payroll, labor relations, workplace equipment and safety, and tax-related government compliance.