Top Business Process Outsourcing companies in The Philippines

The Philippines is crowned as the call center capital of the world. $25 billion is the amount expected to be generated by this flourishing industry and that accounts for about 10% of the Philippines’ economy. 

The surge of overseas investors has only increased and they had started investing in the BPO Industry only from the past decade. Check out some of the important top 10 BPO Companies in the Philippines.

1. Accenture Inc. (P28.104 billion in revenues)

 Accenture is perhaps the biggest global management consulting, technology services and outsourcing company serving to as many as 120 countries.

2. Convergys Philippines Services Corp. (P17.281 billion)

Convergys is not only the biggest outsourcing company but it also boasts of large employee numbers as many as 28,000 employees and also contacts center facilities in a number of important cities nationwide.

3. JPMorgan Chase Bank N.A-Philippine Global Service Center (P10.805 billion)

Positioned in a vantage point, Manila, JPMorgan has established the Philippine Global Service Center (GSC) providing support to a number of business lines. The GSC provides services 24 hours a day, 7 days a week all over the world. 

4. 24/7 Customer Philippines Inc. (P7.711 billion)

Labelled as “One of the World’s Six Best Start-ups” by Fortune magazine in 2003, and also thought of to be the topmost employers in the Indian BPO Industry by Dataquest.  This company has several illustrious plumes in its hat and not without good reason. 

5. Telephilippines Inc. (P7.241 billion);

Since its inception in the year 1996, the company has grown from strength to strength and is one of the top companies to reckon with. The company employee numbers have shot to an impressive 41,000 people in the country and have operated in a number of important workstations and its numerous business sites are located in Metro Manila, Baguio, Bacolod, Antipolo, Cebu and Davao.

6. TeleTech Offshore Investments B.V. (P6.978 billion)

Established in 2004 TeleTech has turned to be the biggest employers in the country’s BPO sector. 

7. Sutherland Global Services Philippines Inc. (P6.805 billion)

The company since 1986 has only grown to be the biggest outsourcing company in the Philippines. It has its headquarters in Rochester, N.Y., Sutherland and is said to be the world’s largest independent BPO companies.  It has almost 30,000+ professionals as employees and its operation centers are spread across 40+ operation centers across the world.

8. Stream International Global Services Philippines Inc. (P6.738 billion)

The company is a BPO company has an impressive 37,000 employees in 22 countries and about 50 contact centers; it manages an impressive 100 million voice, e-mail, and chat contacts in just a year.

9. Sitel Philippines Corp. (P6.364 billion)

Boasting of 9 sites in the Philippines, it is being served by 13,000 employees and is the recipient of many an award. The company caters to market spread right across the world such as U.S. Canada, United Kingdom, Australia and New Zealand.

10. Deutsche Knowledge Services Pte. Ltd. (P5.754 billion)

Last but certainly not the least Deutsche Knowledge Services Pte. Ltd. operates as a subsidiary of the Deutsche Asia Pacific Holdings Pvt Ltd.

See more about  BPO Services Philippines

What Makes The Philippines a Better BPO Market Compared to Other Nations?

India in particular and Asia, in general, has been the chosen one for out-sourced jobs not so long ago. Cost-effectiveness is the primary reason for Asia scoring high in the BPO sector. Another reason being Asia is adept at speaking and writing the language. It’s mandatory to know the language, English, for Jobs related to customer service.  What are the most popular outsourcing markets in the industry? India and Philippines are battling it out for the top slot. But suddenly the world is abuzz with the fact that the Philippines are indeed creating quite a ripple in the BPO sector! Call centers in the Philippines are ensuring that they keep the investors happy and interested.

Call Center- It is the most important and the reason why foreign investors are attracted in the first place in the country. Plush offices are scattered all over the country and give evidence in itself that the BPO Philippines means big business!

IT services- IT services like programming and software development are also rising up the popularity charts and hence a reason for outsourcing to be the reason why foreign investors are queuing before the Philippines.

Marketing with the help of internet- This industry is gaining steady momentum. The Philippines offer nominal rate in comparison with other countries.

SEO- This industry is fast climbing the popularity charts, in terms of outsourcing.

Virtual employees- Companies choose Filipino workers because they work for less pay.

The growth of the BPO sector in the Philippines

So what is the Philippines doing right and the other Asian nations are failing to notch up? The Data Privacy Act which keeps all information handled by the call center Philippines, private especially sensitive information like details of bank etc. This has helped the Philippines score big in the BPO sector.

Support of the Philippines Government

The Government supports the Philippines Call Centers completely by ensuring implementation of programmes which would be conducive to the mushrooming of business centers in the country. 

Ideal Location

The Philippines is located on the business hub of Asia. The location is ideal for western countries to have dealings with not only the Philippines but rest of Asia as well owing to its strategic location.

Minimal Labor Rates

The yawning gap between labor cost, the effectiveness of operations and benefits can make the Philippines a lucrative proposition.

Talent Galore

The success of the Philippines Call Centres can also be attributed to the fact that there is a teeming population who are really talented and apt for the job. 

Affinity to American Culture

Filipinos have a strong affinity towards American culture and hence they have the greater adaptability to emulate their culture and accent better.

Work Ethics Par Excellence

Professionalism seems to the Filipinos buzz-word. Yes, their values, culture, work ethics and general bonhomie creates the right kind of work atmosphere. They don’t compromise on fun and yet don’t let that tower over integrity and responsibility. That is why the call centers in the Philippines are enjoying such a good run in the market. 

Time Difference does not matter to Filipinos

The reason that the country is enjoying such an elevated status in BPO Philippines is that Filipinos are very flexible and night shifts and erratic schedules do not matter to them. They are accommodating to the requirements of the clients, residing in different countries.

Destination is Ideal for Work as well as Play

A country which is not only equipped with world-class technologies but also scores pretty high on scenic beauty. Investors can enjoy a jolly good time enjoying the beaches and also business prospects. Investors are as much attracted to the virgin beaches and historical sites as the business opportunities. Naturally, Philippines call centers get a major boost as a result of that.

It is Start-up Conducive

Not only big business can reap the benefits of the outsourcing business but also small companies which are about to start can also benefit. 

Economic Stability and Growth

The Philippines as a country has been fairly stable for the past decade. Though its history has been marred by instances of conflicts largely owing to the dictator Marcos. But that is indeed history now, the government is ensuring that the current problems like poverty bureaucracy do not shackle the growth of the Philippines CallCenters. Also, its economic growth is steadily growing 5% every year. It has cushioned itself from the rising fuel prices and food prices, market volatility in general. The global recession has not been able to create a dent in the economic stability of the country.