Amazing Benefits of Outsourcing Call Center Services to the Philippines

Outsourcing call center services to the Philippines is not an uncommon phenomenon. Over the years, the country has become the top choice among the foreign investors, especially belonging to the UK, USA, and Europe. With its excellent business solutions and call center services, the Philippines beat India, the pioneer in the industry, to emerge as the Capital City of BPO Industry. It is the leading destination for foreign companies partnering to outsource BPO services. 

There are various reasons why the Philippines is one of the strongest contenders in the competition of call center services. As a part of the global outsourcing industry, BPO industry and call center services in the Philippines is growing rapidly by leaps and bounds. Dominating the global market, the industry is contributing 16 to 18 percent of the total outsourced services globally. Lower operation costs, skilled manpower, proficient English speakers, a large pool of talented youngsters, strong government support are a few reasons why outsourcing call center services to the Philippines the most sought-after ones are. Let’s go through the many amazing benefits of outsourcing call center services to Philippines in detail.

 
1.Cost Effective: The prime reason why foreign companies outsource BPO services is to save money. Investing in the Philippines call centers for various offshore customer representative services is less expensive than creating an in-house call center. With a low cost of standard of living, hiring Filipinos as Customer representative can save up to 50% of total cost. Meanwhile, it reduces the cost of setting up infrastructure, training, office space and other operational costs that are necessary for the effective functioning of a call center

 
2.Accent Neutrality: Filipinos possess a neutral accent, which makes them the most sought-after customer representative. This is one of the most vital reasons in the success of Philippines call centers. Customers from the West finds it easy to communicate and relate to Filipinos linguistic abilities. Hence, it makes them efficient communicators, providing customer satisfaction.

 
3.Proficient English Speakers: Along with the accent neutrality, Filipinos have a good command of verbal and written English language. This makes them a great choice for customer support to the English-speaking countries of the west.

 
4.Skilled Human Resources: Each year there is a large pool of youngsters graduating in the Philippines. With great knowledge of English and technical know-how, Filipinos are ready-to-work who require a little or no training. Even universities have included topics in their curriculum that prepare the aspirants with necessary skills for the call center jobs.

 
5.Government Support: The BPO industry of the Philippines is one of the main contributors to the economic growth of the country. Therefore, the government is taking necessary initiatives to promote the growth of the industry and encourage more foreign investment. The government also offers tax exemption and tax holidays to the investors. 

 
6.Latest Technology: With the rise in popularity and increase in reputation, it is important for the industry to maintain high standards. The first and the foremost thing to do is to provide the best of services with state-of-the-art technology. Majority of call center services in the Philippines is equipped with the latest technology to stay ahead in the field.

 
7.Location and Cultural Influence: One of the main reasons why foreign companies want to outsource call center services to the Philippines is because it is situated in the heart of Asia and has easy accessibility. Another reason is its cultural affinity. The country has been ruled by Americans for a long time due to which it has similarities with Western Culture. Filipinos have inherited a few traits from its culture which makes them one of the best candidates for outsourcing call center services. 

Apart from the above-mentioned reasons, outsourcing services to the call centers in the Philippines can help the partners focus on core mission, reduce the cost massively, increase productivity, customer satisfaction, and provide round-the-clock customer support. Contact us today at bd@asiatel.com.hk, if you are looking for a trusted outsourcing partner