Businesses around the world have admitted the benefits of offshore
outsourcing. Business Process Outsourcing is the new way to do the business and
it is being adopted by big and small, all kinds of businesses. In simple words,
outsourcing is a process of acquiring services from an outside supplier mostly
on a contract basis. The outsourcing partners usually belong to a different
country and they are assigned some of the important tasks or roles that are to
be performed with equal expertise in order to save money while the company
continues to achieve the primary goals and perform core functions of the
business.
Over the last three decades, the BPO industry globally has grown
by leaps and bounds. Countries like China, India, Indonesia, Philippines,
Singapore, Malaysia, Myanmar, and other South East Asian regions are a part of
this enormous industry. These countries provide a variety of services like
payroll, human resources (HR), accounting and customer/call center relations,
IT-based services, back-office services, software and game development, contact
center, virtual assistance and much more. In a short period of time, the
Philippines has emerged as the glorious leader of the BPO industry around the
world. Due to innumerable factors, Philippines call centers are
considered the best by foreign investors. It is now called the capital of call
center industry. The Business Process Outsourcing in the Philippines has
a lot to offer the world which is why it is the much-preferred call center
destination of today’s time.
1.
Superior Expertise at Effective
Cost: The primary reason why foreign companies invest in offshore
outsourcing is to save money. The Philippines workforce is available at a much
lower cost when compared to labor from western countries. Experts suggest that
the labor in the Philippines costs at least 50% lesser than the other
countries. This is due to the low cost of living. Even the most specialized worker's salaries are quite cost-effective.
2.
Lower Operational cost: Along with the salaries, the general expenses of call centerservice provider in the Philippines are lower than the countries like USA,
UK, and Europe. General business expenses like infrastructure, rentals, daily
utilities, machines, and supplies are available at cheaper price. Hence, the
overall low operational cost of the Philippines call center contributes
to more savings and cost advantage.
3.
Strong Government Support: The BPO industry of the Philippines is one of the biggest
contributors to the economic growth of the country. Additionally, it has become
one of the largest sources of income and employment for citizens. The
government has realized the industry’s contribution and exhibits strong
support. Over the period of time, the country has initiated programs and laws
to promote the industry. Laws have been passed for the welfare of BPO
professionals as well as to encourage foreign investors.
4.
Skilled and Educated Workforce: With 95% of literacy rate, the Filipinos are one of the most
sought-after professionals. With a strong education system, every year there is
a huge stream of the young educated lot passing out from colleges, seeking
employment. The good education system is the first step to creating a highly
skilled workforce.
5.
Brilliant Communication Skills
and Accent Neutrality: This is one of the major
reasons why The Philippines has emerged the top player in the outsourcing
world. English is the official language of the company which makes it a part of
a school and college curriculum. The Filipinos are proficient in verbal and
written English and this makes them effective communicators when dealing with
clients from US, UK, and European countries. At the same time, the Filipinos
possess English accent which is quite neutral and makes them better
communicators when compared to other countries like China and India.
All of this and more, when combined with specialized expertise can
result in greater success for the company. Besides, The Filipinos are known for
excellent work ethics and possess great team spirit. With so much talent and
dedication, they blend well with US-based companies and allows the company to
focus on their core competencies and accomplishing the main goals.
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