Small enterprises are now making the
significant choice of switching over to VoIP business phone systems. There are
loads of advantages of these services from best VoIP wholesale providers. But a number of business owners are
ignoring some of the important features. Some of the important features are the
following
1: Door phone entry buzzer integration
This feature is very useful as then you
will be able to integrate an analog door phone so it enables you to have a two-way
call with visitors before unlocking the door from your phone if you believe
everything is above board. This helps to boost the security of the building.
2: Find me call routing
Mobile workers will largely benefit from
this feature. This kind of finds
me/follow me call routing allows you to make list numbers where you can be
located before the call gets transferred to the voicemail. So, for example, at
the first call your office phone rings twice, then on the third ring, your cell
phone starts ringing, and then again on the fifth ring the call gets
transferred to your home phone. Finally when the call list gets exhausted the
caller is sent to voicemail.
3: Voicemail to email transcription
Voicemail to email transcription is another great feature to boost your business. Here
the voicemail transcribes your voicemail messages to text and directs them to a
preferred email. This makes the whole thing a lot organized and stress-free,
you do not have to write down names, numbers, and addresses. Just read your
email at your leisure. So, now you’ll be able to file, organize, delete, and
search all the voicemails in an organized
fashion.
4: Get your customers to listen to quality
music
Callers, who are on hold must not be
subjected to terrible music or silence. This feature allows you to choose the
ear-friendly music to listen to at the intervals.
5: Inbound/outbound call details
Data tracking is an important way to find out where to direct your company's time and
energy. A cloud-based well managed VoIP service can provide the right bandwidth
utilization information that enables you to view data usage over a certain
stipulated time. The Inbound and outbound call detail reports will enable you
to view the entire details of your company's
call history, and that includes the call centers, originator, duration,
destination, and cost.
6: Call screening
Call screening feature, albeit forgotten
can certainly come in handy. It enables you to have a look at a number on the
caller ID and decide how to treat it. For example, if you're its friend or a close
acquaintance calling you can redirect the number to your cell phone. The
opposite applies, if the caller is bothering you, then you just disconnect
them.
7: Coaching tools
Give your subordinates
or trainees advice while they're on the call, instead of giving them
advice after you hang up. Train and monitor
the performance of your employee by barge
and whisper. Barge allows you to barge into a conversation
and listen to the conversation between an employee and a client without
interrupting. Whisper enables you to provide solicited advice, tips, and
information to your employees while they are in the middle of a conversation
without making the client aware.
8: Auto attendant
This brilliant feature enables callers to
interact with a menu and select an appropriate extension. Your business will
get a reprieve and look quite professional and impressive.
9: Conferencing
Conferencing with VoIP services is an impressive
feature that should certainly utilize to
the fullest extent. When you set up a conference floor monitor you can manage
invitations, "hand-raisers,"
mute individuals and so on. To avoid online conferences from getting messy and
confusing, use this tool for great results.
10: Do not disturb
You can turn on this feature to temporarily
disable incoming calls to your phone.
This becomes quite handy during conferences, lunches, and meetings. Don’t
ignore callers just redirect the calls to voicemail.
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