A call center is
a centralized office that is specifically
used for the purpose of receiving and transmitting an exceptionally large
volume of requests by telephone. Business enterprises always think of
outsourcing whenever they require help in conducting their business affairs
with a great deal of efficiency. And one of the most sought-after destinations
of outsourcing is the Philippine call centers, followed by Indian call centers.
That Philippines is one of the topmost capitals of call center outsourcing is a
fact which cannot be ignored but what has made it reach the topmost rung of success. So what prompts the contemporary
business enterprises to outsource? The reason would be financial need. The
drastically reduced expenses owing to
hiring the offshore call centers act as
an incentive to hire call centers in the first place. If you are wondering what
exactly brings down the costs? Then the answer lies in the abundant economic labor.
Since there is abundant economic labor
the cost naturally comes down.
Besides the availability of cheap labor, there is another thing that brings down the
operational cost. This something is actually the host of fiscal and nonfiscal
incentives that the Philippines government always offers to the foreign investors. Why does the government take the extra initiative in making the call center the
hub of economic affairs? It is because the call center industry can revive the economy of the country like no other!
Another very important point to note is
that the reduced cost does not affect the quality of the services in any way.
So the business thrives on efficiency.
The
Philippines call a center is an
excellent option for high volume support low cost & sales. The outsourcing
centers at the Philippines is literally
booming. In fact, the call center
industry in the Philippines is expected to generate more than $25 billion in
revenue this year. The talented workforce
has something to do with the rapidly growing call center. The talented workforce
comprises a high percentage of college graduates and gets access to call center technology. Additionally, Philippines also has a high percentage of
English-speaking citizens whose accents resemble that of Americans.
Many
global companies depend on Philippines call centers for services such as
customer service, telemarketing, and other business process outsourcing
services. It is for this very reason that, Manila, the capital of the Philippines,
has formed the base for most of the Philippines call center companies. The Philippines call centers have competent and
well-trained telemarketing agents. The Filipino agents are conversant
with the long history of the United
States and know about the culture and social norms. Most agents also arrive at the call center listing English
as their second language. This reduces the
communication barriers and makes the customers happy with the services offered
to them.
Executives are also realizing about the
significant benefits of outsourcing to the Philippines with exemplary customer
experience and also stronger ROI. Besides notching cost savings up to 60%, some
of the important benefits of outsourcing to a Philippine call center are the
following,
Agents
with great English-speaking prowess
A large population boasting of competent
talent
Drastically reduced costs
Enhanced customer satisfaction
The above reasons make Philippines the
outsourcing capital of the world!
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