How VoIP Can Be Beneficial to Your Business: Importance and Chief Features of VoIP

Voice over Internet Protocol (VoIP) technology is rapidly growing and has made communication through telephones easier and a lot more cost-effective. It is also referred to as Internet Telephony. It is one of the primary modes of communication used by businesses all across the globe. Verbal communication through phone calls has been an age-old method of communicating. 

A lot of work is done through networking and phone calls. It is one of the key components of the day-to-day functioning of a business, it’s success and effective customer relations. With changing technology, VoIP changed the way the businesses maintain their contacts and do networking. It is one of the most cost-effective additions to the business. This technology makes phone calls possible through a local area network and the internet. It is particularly advantageous over traditional ways of calling. Also, with the broadband internet connections and hosted VoIP systems wholesale VoIP termination providers make sure it is user and budget friendly. This technology changes the way you communicate.  Here are a few features of VoIP technology and how it is beneficial to your business.

Features of VoIP Technology

VoIP technology has a lot to offer to its users. VoIP has become an indispensable part of communication sectors globally. In the past few years the VoIP wholesale providers have taken over the telecommunications sector and changing the way business is done. These service providers offer plans that fit the need of your business and your communication system. These VoIProutes providers offer flexible plans that can combine general and premium features as per the need. VoIP features offered by best VoIP wholesale providers are:

1.    Call Waiting
2.    Voicemail
3.    Call Forwarding
4.    Call Queues
5.    Per user per pricing model
6.    Music on hold
7.    Call recording
8.    Business SMS Text
9.    Caller ID
10.    Call Blocking
11.    Call Conferencing
12.    Call Monitoring
13.    Call Analytics
14.    Call Merge
15.    Automated Replies
16.    Menu
17.    IVR
18.    User Portal
19.    Electronic fax
20.    Auto Answering
21.    Account Management
22.    Click-to-dial
23.    Video conferencing
24.    Business internet
25.    Call Center Functionality
26.    Follow Me
27.    Tech Support
28.    VoIP-to-VoIP Calls
29.    Call Scheduling
30.    Control Panel

With so many VoIP features, the work environment at your organization will simply revolutionize. Besides these features, here are a few advantages of VoIP phone systems.

1.    Cost-effective: The biggest advantage of internet telephony is that it reduces expenses spent on phone networking. In comparison to traditional calls, the call expenses are significantly lower. For any business that makes lots of calls not only locally but also internationally, this is the perfect way to communicate. 

2.    Innumerable features: A hosted VoIP phone system offers a huge range of features as mentioned above. This was not possible in traditional phone systems. The best part is that you can choose these features as per your needs. 

3.    Advanced way of connectivity: It is an advanced technology that helps you communicate through applications and software you use every day. You can access your contacts through various other systems like emails, outlook and more. 

4.    Hassle free: Hosted VoIP software is not only cost effective bust easy to install and configure. Furthermore, it is convenient to use even by people who have limited technical knowledge. At the same time, wholesale VoIP termination providers and service providers offer 24/7 tech support.  

With so many features and advantages, the VoIP system can increase the overall productivity of the organization. The employees can multitask using these systems. They can exchange documents, organize meetings, conduct video conferences, share a huge amount of data without any disruption. Also, it lets you carry the entire data with you while you are traveling. It makes calls cheaper, communication effective and fruitful, enables the smooth functioning of various departments of the organization and ensures customer satisfaction.

10 VoIP features that can benefit your small business

Small enterprises are now making the significant choice of switching over to VoIP business phone systems. There are loads of advantages of these services from best VoIP wholesale providers. But a number of business owners are ignoring some of the important features. Some of the important features are the following

1: Door phone entry buzzer integration

This feature is very useful as then you will be able to integrate an analog door phone so it enables you to have a two-way call with visitors before unlocking the door from your phone if you believe everything is above board. This helps to boost the security of the building. 

2: Find me call routing

Mobile workers will largely benefit from this feature. This kind of finds me/follow me call routing allows you to make list numbers where you can be located before the call gets transferred to the voicemail. So, for example, at the first call your office phone rings twice, then on the third ring, your cell phone starts ringing, and then again on the fifth ring the call gets transferred to your home phone. Finally when the call list gets exhausted the caller is sent to voicemail.

3: Voicemail to email transcription

Voicemail to email transcription is another great feature to boost your business. Here the voicemail transcribes your voicemail messages to text and directs them to a preferred email. This makes the whole thing a lot organized and stress-free, you do not have to write down names, numbers, and addresses. Just read your email at your leisure. So, now you’ll be able to file, organize, delete, and search all the voicemails in an organized fashion.

4: Get your customers to listen to quality music

Callers, who are on hold must not be subjected to terrible music or silence. This feature allows you to choose the ear-friendly music to listen to at the intervals.

5: Inbound/outbound call details

Data tracking is an important way to find out where to direct your company's time and energy. A cloud-based well managed VoIP service can provide the right bandwidth utilization information that enables you to view data usage over a certain stipulated time. The Inbound and outbound call detail reports will enable you to view the entire details of your company's call history, and that includes the call centers, originator, duration, destination, and cost.

6: Call screening

Call screening feature, albeit forgotten can certainly come in handy. It enables you to have a look at a number on the caller ID and decide how to treat it. For example, if you're its friend or a close acquaintance calling you can redirect the number to your cell phone. The opposite applies, if the caller is bothering you, then you just disconnect them.

7: Coaching tools

Give your subordinates or trainees advice while they're on the call, instead of giving them advice after you hang up. Train and monitor the performance of your employee by barge and whisper. Barge allows you to barge into a conversation and listen to the conversation between an employee and a client without interrupting. Whisper enables you to provide solicited advice, tips, and information to your employees while they are in the middle of a conversation without making the client aware.

8: Auto attendant

This brilliant feature enables callers to interact with a menu and select an appropriate extension. Your business will get a reprieve and look quite professional and impressive. 

9: Conferencing

Conferencing with VoIP services is an impressive feature that should certainly utilize to the fullest extent. When you set up a conference floor monitor you can manage invitations, "hand-raisers," mute individuals and so on. To avoid online conferences from getting messy and confusing, use this tool for great results.

10: Do not disturb

You can turn on this feature to temporarily disable incoming calls to your phone. This becomes quite handy during conferences, lunches, and meetings. Don’t ignore callers just redirect the calls to voicemail.

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