The Importance of The Philippines’ Call Center Industry in The Outsourcing World

 Businesses around the world have admitted the benefits of offshore outsourcing. Business Process Outsourcing is the new way to do the business and it is being adopted by big and small, all kinds of businesses. In simple words, outsourcing is a process of acquiring services from an outside supplier mostly on a contract basis. The outsourcing partners usually belong to a different country and they are assigned some of the important tasks or roles that are to be performed with equal expertise in order to save money while the company continues to achieve the primary goals and perform core functions of the business.

 Over the last three decades, the BPO industry globally has grown by leaps and bounds. Countries like China, India, Indonesia, Philippines, Singapore, Malaysia, Myanmar, and other South East Asian regions are a part of this enormous industry. These countries provide a variety of services like payroll, human resources (HR), accounting and customer/call center relations, IT-based services, back-office services, software and game development, contact center, virtual assistance and much more. In a short period of time, the Philippines has emerged as the glorious leader of the BPO industry around the world. Due to innumerable factors, Philippines call centers are considered the best by foreign investors. It is now called the capital of call center industry. The Business Process Outsourcing in the Philippines has a lot to offer the world which is why it is the much-preferred call center destination of today’s time.

1.    Superior Expertise at Effective Cost: The primary reason why foreign companies invest in offshore outsourcing is to save money. The Philippines workforce is available at a much lower cost when compared to labor from western countries. Experts suggest that the labor in the Philippines costs at least 50% lesser than the other countries. This is due to the low cost of living. Even the most specialized worker's salaries are quite cost-effective.

2.    Lower Operational cost: Along with the salaries, the general expenses of call centerservice provider in the Philippines are lower than the countries like USA, UK, and Europe. General business expenses like infrastructure, rentals, daily utilities, machines, and supplies are available at cheaper price. Hence, the overall low operational cost of the Philippines call center contributes to more savings and cost advantage.

3.    Strong Government Support: The BPO industry of the Philippines is one of the biggest contributors to the economic growth of the country. Additionally, it has become one of the largest sources of income and employment for citizens. The government has realized the industry’s contribution and exhibits strong support. Over the period of time, the country has initiated programs and laws to promote the industry. Laws have been passed for the welfare of BPO professionals as well as to encourage foreign investors.

4.    Skilled and Educated Workforce: With 95% of literacy rate, the Filipinos are one of the most sought-after professionals. With a strong education system, every year there is a huge stream of the young educated lot passing out from colleges, seeking employment. The good education system is the first step to creating a highly skilled workforce.

5.    Brilliant Communication Skills and Accent Neutrality: This is one of the major reasons why The Philippines has emerged the top player in the outsourcing world. English is the official language of the company which makes it a part of a school and college curriculum. The Filipinos are proficient in verbal and written English and this makes them effective communicators when dealing with clients from US, UK, and European countries. At the same time, the Filipinos possess English accent which is quite neutral and makes them better communicators when compared to other countries like China and India.

All of this and more, when combined with specialized expertise can result in greater success for the company. Besides, The Filipinos are known for excellent work ethics and possess great team spirit. With so much talent and dedication, they blend well with US-based companies and allows the company to focus on their core competencies and accomplishing the main goals.

Reduce Cost by Outsourcing Business with Philippines Call Centers

Call Center Outsourcing is a business practice of hiring call center services by contract from an outside specialist. It is one of the most significant parts of the Business world. Among many other countries, Philippines is one of the leading countries that provides an excellent business process and support services, with top multinationals choosing to outsource their support centers, back-office services, data entries, creative services, knowledge process services, software and game development, engineering design and medical transcription services. 

Over the years, the country became the top choice for the aforementioned services and the Philippines call center industry is booming like never before. The industry is predicted to continue growing in the coming years. Among other countries like India, China, Bangladesh, and Indonesia, the Philippines is said to be a popular choice for companies based in the United States, Europe, and the United Kingdom.  

Why Business Process Outsourcing to the Philippines is Beneficial?

Despite the availability of resources, companies prefer offshoring primarily to save money. The prefer partnering with call centers located in the countries where the cost of living is cheaper, and wages are lower. However, the quality of work at the Philippine call centers is considerably good as compared to locally situated call center offices. Meanwhile, technological advancement and digitization have made outsourcing an easy and cost-effective task. Business process outsourcing, back office services, software outsourcing, and IT outsourcing allows the company to obtain high-quality services at low cost. 

With the high cost of living in western countries, there is definitely a vast difference in wage patterns of developed and developing countries. The difference has been measured up to 60%. In addition, offshore outsourcing reduces the burden of the company, allowing it to focus on its core mission. Furthermore, it reduces the cost of investment. The call centers service provider does not only take over the outsourced work completely but also makes the necessary infrastructural arrangements. 

Along with that, these outsourcing partners also invest in training the staff, providing skilled professionals for the required services and recruitment. The burden of the cost and effort goes down further. Moreover, the company can’t rely on its telecommunications forever. With evolving technology, it needs constant upgrading. Therefore, companies prefer outsourcing specialists that offer the latest technology and software. 

  

Business process outsourcing in Philippine and other parts of the world is handled by skilled professionals and experts in the field who work round the clock. The different time zones of the two partners is a great benefit in the business world. Even after the office hours, the work continues in other parts of the world. On top of that, in the times of natural calamities or unexpected conditions, the offshore outsourcing experts continue working and can also help in tackling the situation and minimalize the damage.

  

Finally, Filipinos are proficient English speakers as English has been adopted as their official language. Unlike the population of other countries, Filipinos are said to have a neutral English accent that facilitates effective communication with customers from foreign lands. Unlike other countries, Filipinos do not require voice and accent training. Hence, outsourcing business processes to Philippine call centers can reduce the cost and burden to a great extent. 

With the help of our skilled professionals and proficient employees, Asiatel Outsourcing is dedicated to providing call center services, data entry services, creative services, multilingual services, finance and accounting services, managed operations, NOC outsourcing services, Wholesale Telecom outsourcing, VoIP technical support, and help desk outsourcing services. Contact us today, if you are looking for a trusted outsourcing partner.