Outsourcing call center services to the Philippines is not
an uncommon phenomenon. Over the years, the country has become the top choice
among foreign investors, especially belonging to the UK, USA, and Europe. With
its excellent business solutions and call center services, the Philippines beat
India, the pioneer in the industry, to emerge as the Capital City of BPO Industry. It is the leading destination for foreign companies partnering to
outsource BPO services.
There are various reasons why the Philippines is one of the
strongest contenders in the competition of call center services. As a part of
the global outsourcing industry, BPO industry and call center services in the
Philippines is growing rapidly by leaps and bounds. Dominating the global
market, the industry is contributing 16 to 18 percent of the total outsourced
services globally. Lower operation costs, skilled manpower, proficient English
speakers, a large pool of talented youngsters, strong government support are a
few reasons why outsourcing call center services to the Philippines the most
sought-after ones are. Let’s go through the many amazing benefits of
outsourcing call center services to the Philippines in detail.
·
Cost Effective: The prime reason why foreign
companies outsource BPO services is to save money. Investing in the Philippines
call centers for various offshore customer representative services is less
expensive than creating an in-house call center. With a low cost of standard of
living, hiring Filipinos as Customer representative can save up to 50% of the total
cost. Meanwhile, it reduces the cost of setting up infrastructure, training,
office space and other operational costs that are necessary for the effective
functioning of a call center
·
Accent Neutrality: Filipinos possess a neutral
accent, which makes them the most sought-after customer representative. This is
one of the most vital reasons in the success of Philippines call centers.
Customers from the West finds it easy to communicate and relate to Filipinos
linguistic abilities. Hence, it makes them efficient communicators, providing
customer satisfaction.
·
Proficient English Speakers: Along with the
accent neutrality, Filipinos have a good command of verbal and written English
language. This makes them a great choice for customer support to the
English-speaking countries of the west.
·
Skilled Human Resources: Each year there is a
large pool of youngsters graduating in the Philippines. With great knowledge of
English and technical know-how, Filipinos are ready-to-work who require a
little or no training. Even universities have included topics in their
curriculum that prepare the aspirants with necessary skills for the call center
jobs.
·
Government Support: The BPO industry of the Philippines is one of the main contributors to the economic growth of the
country. Therefore, the government is taking necessary initiatives to promote
the growth of the industry and encourage more foreign investment. The
government also offers tax exemption and tax holidays to the investors.
·
Latest Technology: With the rise in popularity
and increase in reputation, it is important for the industry to maintain high
standards. The first and the foremost thing to do is to provide the best of
services with state-of-the-art technology. Majority of call center services in
the Philippines is equipped with the latest technology to stay ahead in the
field.
·
Location and Cultural Influence: One of the main
reasons why foreign companies want to outsource call center services to the
Philippines is because it is situated in the heart of Asia and has easy
accessibility. Another reason is its cultural affinity. The country has been
ruled by Americans for a long time due to which it has similarities with
Western Culture. Filipinos have inherited a few traits from its culture which
makes them one of the best candidates for outsourcing call center
services.
Apart from the above-mentioned reasons, outsourcing services
to the call centers in the Philippines can help the partners focus on core
mission, reduce the cost massively, increase productivity, customer
satisfaction, and provide round-the-clock customer support. Contact us today at
bd@asiatel.com.hk, if you are looking for a trusted outsourcing partner
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