What Makes the Philippines a Better BPO Market Compared to Other Nations?

India in particular and Asia, in general, has been the chosen one for out-sourced jobs not so long ago. Cost-effectiveness is the primary reason for Asia scoring high in the BPO sector. Another reason being Asia is adept at speaking and writing the language. It’s mandatory to know the language, English, for Jobs related to customer service.  What are the most popular outsourcing markets in the industry? India and Philippines are battling it out for the top slot. But suddenly the world is abuzz with the fact that the Philippines are indeed creating quite a ripple in the BPO sector! Call centers in the Philippines are ensuring that they keep the investors happy and interested.

Call Center- It is the most important and the reason why foreign investors are attracted in the first place in the country. Plush offices are scattered all over the country and give evidence in itself that the BPO Philippines means big business!

IT services- IT services like programming and software development are also rising up the popularity charts and hence a reason for outsourcing to be the reason why foreign investors are queuing before the Philippines.

Marketing with the help of internet- This industry is gaining steady momentum. The Philippines offer nominal rate in comparison with other countries.

SEO- This industry is fast climbing the popularity charts, in terms of outsourcing.

Virtual employees- Companies choose Filipino workers because they work for less pay.

The growth of the BPO sector in the Philippines

So what is the Philippines doing right and the other Asian nations are failing to notch up? The Data Privacy Act which keeps all information handled by the call center Philippines, private especially sensitive information like details of bank etc. This has helped the Philippines score big in the BPO sector.

Support of the Philippines Government

The Government supports the Philippines Call Centers completely by ensuring implementation of programmes which would be conducive to the mushrooming of business centers in the country. 

Ideal Location

The Philippines is located on the business hub of Asia. The location is ideal for western countries to have dealings with not only the Philippines but rest of Asia as well owing to its strategic location. 

Minimal Labor Rates

The yawning gap between labor cost, the effectiveness of operations and benefits can make the Philippines a lucrative proposition.

Talent Galore

The success of the Philippines Call Centres can also be attributed to the fact that there is a teeming population who are really talented and apt for the job. 

Affinity to American Culture

Filipinos have a strong affinity towards American culture and hence they have the greater adaptability to emulate their culture and accent better.

Work Ethics Par Excellence

Professionalism seems to the Filipinos buzz-word. Yes, their values, culture, work ethics and general bonhomie creates the right kind of work atmosphere. They don’t compromise on fun and yet don’t let that tower over integrity and responsibility. That is why the call centers in the Philippines are enjoying such a good run in the market. 

Time Difference does not matter to Filipinos

The reason that the country is enjoying such an elevated status in BPO Philippines is that Filipinos are very flexible and night shifts and erratic schedules do not matter to them. They are accommodating to the requirements of the clients, residing in different countries.

Destination is Ideal for Work as well as Play

A country which is not only equipped with world-class technologies but also scores pretty high on scenic beauty. Investors can enjoy a jolly good time enjoying the beaches and also business prospects. Investors are as much attracted to the virgin beaches and historical sites as the business opportunities. Naturally, Philippines call centers get a major boost as a result of that.

It is Start-up Conducive

Not only big business can reap the benefits of the outsourcing business but also small companies which are about to start can also benefit. 

Economic Stability and Growth

The Philippines as a country has been fairly stable for the past decade. Though its history has been marred by instances of conflicts largely owing to the dictator Marcos. But that is indeed history now, the government is ensuring that the current problems like poverty bureaucracy do not shackle the growth of the Philippines Call Centers. Also, its economic growth is steadily growing 5% every year. It has cushioned itself from the rising fuel prices and food prices, market volatility in general. The global recession has not been able to create a dent in the economic stability of the country.

10 VoIP features that can benefit your small business

Small enterprises are now making the significant choice of switching over to VoIP business phone systems. There are loads of advantages of these services from best VoIP wholesale providers. But a number of business owners are ignoring some of the important features. Some of the important features are the following

1: Door phone entry buzzer integration

This feature is very useful as then you will be able to integrate an analog door phone so it enables you to have a two-way call with visitors before unlocking the door from your phone if you believe everything is above board. This helps to boost the security of the building. 

2: Find me call routing

Mobile workers will largely benefit from this feature. This kind of finds me/follow me call routing allows you to make list numbers where you can be located before the call gets transferred to the voicemail. So, for example, at the first call your office phone rings twice, then on the third ring, your cell phone starts ringing, and then again on the fifth ring the call gets transferred to your home phone. Finally when the call list gets exhausted the caller is sent to voicemail.

3: Voicemail to email transcription

Voicemail to email transcription is another great feature to boost your business. Here the voicemail transcribes your voicemail messages to text and directs them to a preferred email. This makes the whole thing a lot organized and stress-free, you do not have to write down names, numbers, and addresses. Just read your email at your leisure. So, now you’ll be able to file, organize, delete, and search all the voicemails in an organized fashion.

4: Get your customers to listen to quality music

Callers, who are on hold must not be subjected to terrible music or silence. This feature allows you to choose the ear-friendly music to listen to at the intervals.

5: Inbound/outbound call details

Data tracking is an important way to find out where to direct your company's time and energy. A cloud-based well managed VoIP service can provide the right bandwidth utilization information that enables you to view data usage over a certain stipulated time. The Inbound and outbound call detail reports will enable you to view the entire details of your company's call history, and that includes the call centers, originator, duration, destination, and cost.

6: Call screening

Call screening feature, albeit forgotten can certainly come in handy. It enables you to have a look at a number on the caller ID and decide how to treat it. For example, if you're its friend or a close acquaintance calling you can redirect the number to your cell phone. The opposite applies, if the caller is bothering you, then you just disconnect them.

7: Coaching tools

Give your subordinates or trainees advice while they're on the call, instead of giving them advice after you hang up. Train and monitor the performance of your employee by barge and whisper. Barge allows you to barge into a conversation and listen to the conversation between an employee and a client without interrupting. Whisper enables you to provide solicited advice, tips, and information to your employees while they are in the middle of a conversation without making the client aware.

8: Auto attendant

This brilliant feature enables callers to interact with a menu and select an appropriate extension. Your business will get a reprieve and look quite professional and impressive. 

9: Conferencing

Conferencing with VoIP services is an impressive feature that should certainly utilize to the fullest extent. When you set up a conference floor monitor you can manage invitations, "hand-raisers," mute individuals and so on. To avoid online conferences from getting messy and confusing, use this tool for great results.

10: Do not disturb

You can turn on this feature to temporarily disable incoming calls to your phone. This becomes quite handy during conferences, lunches, and meetings. Don’t ignore callers just redirect the calls to voicemail.

For more details about visit: http://www.asiateloutsourcing.com

What is call center? Call centers in the Philippines

A call center is a centralized office that is specifically used for the purpose of receiving and transmitting an exceptionally large volume of requests by telephone. Business enterprises always think of outsourcing whenever they require help in conducting their business affairs with a great deal of efficiency. And one of the most sought-after destinations of outsourcing is the Philippine call centers, followed by Indian call centers.

That Philippines is one of the topmost capitals of call center outsourcing is a fact which cannot be ignored but what has made it reach the topmost rung of success. So what prompts the contemporary business enterprises to outsource? The reason would be financial need. The drastically reduced expenses owing to hiring the offshore call centers act as an incentive to hire call centers in the first place. If you are wondering what exactly brings down the costs? Then the answer lies in the abundant economic labor. Since there is abundant economic labor the cost naturally comes down. 

Besides the availability of cheap labor, there is another thing that brings down the operational cost. This something is actually the host of fiscal and nonfiscal incentives that the Philippines government always offers to the foreign investors. Why does the government take the extra initiative in making the call center the hub of economic affairs? It is because the call center industry can revive the economy of the country like no other! 

Another very important point to note is that the reduced cost does not affect the quality of the services in any way. So the business thrives on efficiency. 

The Philippines call a center is an excellent option for high volume support low cost & sales. The outsourcing centers at the Philippines is literally booming. In fact, the call center industry in the Philippines is expected to generate more than $25 billion in revenue this year. The talented workforce has something to do with the rapidly growing call center. The talented workforce comprises a high percentage of college graduates and gets access to call center technology. Additionally, Philippines also has a high percentage of English-speaking citizens whose accents resemble that of Americans.

 Many global companies depend on Philippines call centers for services such as customer service, telemarketing, and other business process outsourcing services.  It is for this very reason that, Manila, the capital of the Philippines, has formed the base for most of the Philippines call center companies. The Philippines call centers have competent and well-trained telemarketing agents.  The Filipino agents are conversant with the long history of the United States and know about the culture and social norms.  Most agents also arrive at the call center listing English as their second language. This reduces the communication barriers and makes the customers happy with the services offered to them.

Executives are also realizing about the significant benefits of outsourcing to the Philippines with exemplary customer experience and also stronger ROI. Besides notching cost savings up to 60%, some of the important benefits of outsourcing to a Philippine call center are the following,

Agents with great English-speaking prowess

A large population boasting of competent talent

Drastically reduced costs

Enhanced customer satisfaction

The above reasons make Philippines the outsourcing capital of the world!

What are the benefits of outsourcing?

There are varied benefits which can be gained by outsourcing IT services with the help of Managed Services. Some of the benefits are listed below.

1. It controls the IT Costs
The outsourcing transforms fixed IT costs into variable costs and helps form the budget effectively. This means you pay only what you need.

2. Lower Down Labor Costs
let’s have it straight hiring IT staff can prove to be really expensive, and if you hire employees temporarily they fulfil your expectations. Outsourcing helps find human resources where and when you need them most. 

3. Trained Right
if you’re not trained in IT how you need to show that you are qualified and the only way to do it gets Certifications such as Microsoft Certified Systems Engineer (MCSE) which are really important, besides the right qualification you need experience.

4. Experience Scores over Qualification
 an in-house IT employee needs the experience to solve problems.  An experienced IT employee can solve myriad problems much more than an overly qualified one.

5. Increases Competitiveness 
Organizations that try to do all in-house IT Services themselves will need higher research, development, and also implementation time, all of which can lead to spiralling costs and ultimately the customers have to bear the brunt.

6. Implementation of New Technology
A competent outsourced IT service organization will have the adequate resources to start new projects immediately. But when it comes to in-house projects it may require several days to first hire them and then train them, providing the much-needed impetus and support they require. Quality IT companies will not only bring years of experience to the plate but also save both time and money.

7. Core Business should be the Center for Attention
 Outsourcing will help your business stayfocused on your first priority, the core business and not let the business get affected by complex IT decisions. 

8. Slash down the risk 
We all know that all business investments carry a certain amount of risk. Markets, government regulations, competition, financial conditions, and technologies all transform rapidly. Outsourcing providers handle this risk for you, with specific industry knowledge along with security and compliance issues. They help decide how to reduce the risk for you. 

9. Makes Small Companies all Powerful
Most small businesses find it hard to match the in-house support services that the larger companies easily maintain. Outsourcing steers small companies and gives them access to a lot of similar technology, and also the expertise that large company normally enjoys. Here, an independent third party managed cost structure and economy of scale can provide the competitive edge to your company.

10.  Improve Compliance and Security
 Businesses have a number of ways to prosper and they take different forms of payments such as gift certificates, Credit and Debit Cards, E-Checks, Wire Transfers to name just a few. These forms of transacting also need the diligence to function properly. 

The benefits of outsourcing are far too many to ignore! Companies outsource mainly to cut down costs. But today cutting costs is not the only objective but also about reaping the benefits of outsourcing like reducing overhead costs, accessing skilled expertise, flexible staffing, and increasing efficiency, cutting down on turnaround time and finally generating more profit.