Amazing Benefits of Outsourcing Call Center Services to the Philippines

Outsourcing call center services to the Philippines is not an uncommon phenomenon. Over the years, the country has become the top choice among the foreign investors, especially belonging to the UK, USA, and Europe. With its excellent business solutions and call center services, the Philippines beat India, the pioneer in the industry, to emerge as the Capital City of BPO Industry. It is the leading destination for foreign companies partnering to outsource BPO services. 

There are various reasons why the Philippines is one of the strongest contenders in the competition of call center services. As a part of the global outsourcing industry, BPO industry and call center services in the Philippines is growing rapidly by leaps and bounds. Dominating the global market, the industry is contributing 16 to 18 percent of the total outsourced services globally. Lower operation costs, skilled manpower, proficient English speakers, a large pool of talented youngsters, strong government support are a few reasons why outsourcing call center services to the Philippines the most sought-after ones are. Let’s go through the many amazing benefits of outsourcing call center services to Philippines in detail.

 
1.Cost Effective: The prime reason why foreign companies outsource BPO services is to save money. Investing in the Philippines call centers for various offshore customer representative services is less expensive than creating an in-house call center. With a low cost of standard of living, hiring Filipinos as Customer representative can save up to 50% of total cost. Meanwhile, it reduces the cost of setting up infrastructure, training, office space and other operational costs that are necessary for the effective functioning of a call center

 
2.Accent Neutrality: Filipinos possess a neutral accent, which makes them the most sought-after customer representative. This is one of the most vital reasons in the success of Philippines call centers. Customers from the West finds it easy to communicate and relate to Filipinos linguistic abilities. Hence, it makes them efficient communicators, providing customer satisfaction.

 
3.Proficient English Speakers: Along with the accent neutrality, Filipinos have a good command of verbal and written English language. This makes them a great choice for customer support to the English-speaking countries of the west.

 
4.Skilled Human Resources: Each year there is a large pool of youngsters graduating in the Philippines. With great knowledge of English and technical know-how, Filipinos are ready-to-work who require a little or no training. Even universities have included topics in their curriculum that prepare the aspirants with necessary skills for the call center jobs.

 
5.Government Support: The BPO industry of the Philippines is one of the main contributors to the economic growth of the country. Therefore, the government is taking necessary initiatives to promote the growth of the industry and encourage more foreign investment. The government also offers tax exemption and tax holidays to the investors. 

 
6.Latest Technology: With the rise in popularity and increase in reputation, it is important for the industry to maintain high standards. The first and the foremost thing to do is to provide the best of services with state-of-the-art technology. Majority of call center services in the Philippines is equipped with the latest technology to stay ahead in the field.

 
7.Location and Cultural Influence: One of the main reasons why foreign companies want to outsource call center services to the Philippines is because it is situated in the heart of Asia and has easy accessibility. Another reason is its cultural affinity. The country has been ruled by Americans for a long time due to which it has similarities with Western Culture. Filipinos have inherited a few traits from its culture which makes them one of the best candidates for outsourcing call center services. 

Apart from the above-mentioned reasons, outsourcing services to the call centers in the Philippines can help the partners focus on core mission, reduce the cost massively, increase productivity, customer satisfaction, and provide round-the-clock customer support. Contact us today at bd@asiatel.com.hk, if you are looking for a trusted outsourcing partner

How Outsourcing Data Entry Services Contributes to Success of Business

Data entry or data management is an extremely important job for a business. In simple words, raw data from various jobs, documents, transactions etc. is entered into a computer in an organized way for multiple purposes. Data entry is not just about entering the data, but it also involves conversion, data analysis, validation, scanning, archiving and so much more. Converting a huge amount of raw data into a meaningful information is usually done by data entry experts, who specializes in the above mentioned skill sets and more.

However, due to its nature, data entry jobs are often considered dull and monotonous by big business houses, which is why several companies prefer outsourcing data entry services than burdening their team to perform this tedious task that requires patience and hours of efforts to deal with the workload. This can result in the loss of precious man-hours that can be utilized to accomplish the fundamental goals of the company. Outsourcing these services from a skilled expert, allows businesses to focus on their core jobs and achieving their goals. Additionally, it reduces investment costs, time and efforts that come with it if these jobs are carried out by an in-house team. At the same time, outsourced data entry services from the Philippines or other parts of the world, save money, time and contributes to the success and growth of the company.

Why Outsourcing Data Entry Services is Beneficial for Business?

Consider a few points on how data entry services can prove to be beneficial for business

1.    Complete Support: Data management is of various types. It may sound like a simple job, but it involves huge workload and various types of operations to transform raw data into meaningful information. Hence, these outsourcing partners are committed to provide complete back-office support and provide professional solutions to all sorts of data entry services. These companies are experts in handling all sorts of data entry functions such as scanning, organizing, validation, online data entry, manual data entry, processing of information and more. In addition, all of this data is securely stored in one place. 

2.    Cost-effective: Outsourcing data entryservices to the Philippines has proven to be more economical than in-house. The labor cost in the Philippines and other Asian countries providing outsourcing services is comparatively competitive and affordable. By partnering with these companies, the investment cost is reduced massively as the business may not need to invest in costly infrastructure, human resource, training, and other overhead costs.

3.    Increase Productivity and Efficiency: By reducing the workload of data entry jobs from your employees, the team can spend more time achieving the sales goals and pay attention to the core mission of the company. This definitely contributes to increasing the productivity and efficiency of the team. 

4.    Expertise: Rest assured, data entry services in the Philippines is handled by experts and skilled professionals. The high literacy rate of the country, technical know-how, and proficiency in the English language make them experts at their jobs.

5.    Up-to-Date Technology: Additionally, these data entry services companies are equipped with the latest technology and software that are required for precise data entry, data conversion, and other data-related functions. Skilled in the latest technologies and methods, these companies ensure accurate results with zero error. 

6.    Ensure Complete Data Security: Good data entry services in the Philippines are committed to keeping the data secure and confidential. They use sophisticated data security measures that are not only safeguarding the data but also allows the client to carry out a regular audit.

Apart from these benefits, these companies provide round-the-clock services and quick solutions to glitches. With all of this and more, the businesses can certainly focus on achieving the company goals and making profits.

The Importance of The Philippines’ Call Center Industry in The Outsourcing World

 Businesses around the world have admitted the benefits of offshore outsourcing. Business Process Outsourcing is the new way to do the business and it is being adopted by big and small, all kinds of businesses. In simple words, outsourcing is a process of acquiring services from an outside supplier mostly on a contract basis. The outsourcing partners usually belong to a different country and they are assigned some of the important tasks or roles that are to be performed with equal expertise in order to save money while the company continues to achieve the primary goals and perform core functions of the business.

 Over the last three decades, the BPO industry globally has grown by leaps and bounds. Countries like China, India, Indonesia, Philippines, Singapore, Malaysia, Myanmar, and other South East Asian regions are a part of this enormous industry. These countries provide a variety of services like payroll, human resources (HR), accounting and customer/call center relations, IT-based services, back-office services, software and game development, contact center, virtual assistance and much more. In a short period of time, the Philippines has emerged as the glorious leader of the BPO industry around the world. Due to innumerable factors, Philippines call centers are considered the best by foreign investors. It is now called the capital of call center industry. The Business Process Outsourcing in the Philippines has a lot to offer the world which is why it is the much-preferred call center destination of today’s time.

1.    Superior Expertise at Effective Cost: The primary reason why foreign companies invest in offshore outsourcing is to save money. The Philippines workforce is available at a much lower cost when compared to labor from western countries. Experts suggest that the labor in the Philippines costs at least 50% lesser than the other countries. This is due to the low cost of living. Even the most specialized worker's salaries are quite cost-effective.

2.    Lower Operational cost: Along with the salaries, the general expenses of call centerservice provider in the Philippines are lower than the countries like USA, UK, and Europe. General business expenses like infrastructure, rentals, daily utilities, machines, and supplies are available at cheaper price. Hence, the overall low operational cost of the Philippines call center contributes to more savings and cost advantage.

3.    Strong Government Support: The BPO industry of the Philippines is one of the biggest contributors to the economic growth of the country. Additionally, it has become one of the largest sources of income and employment for citizens. The government has realized the industry’s contribution and exhibits strong support. Over the period of time, the country has initiated programs and laws to promote the industry. Laws have been passed for the welfare of BPO professionals as well as to encourage foreign investors.

4.    Skilled and Educated Workforce: With 95% of literacy rate, the Filipinos are one of the most sought-after professionals. With a strong education system, every year there is a huge stream of the young educated lot passing out from colleges, seeking employment. The good education system is the first step to creating a highly skilled workforce.

5.    Brilliant Communication Skills and Accent Neutrality: This is one of the major reasons why The Philippines has emerged the top player in the outsourcing world. English is the official language of the company which makes it a part of a school and college curriculum. The Filipinos are proficient in verbal and written English and this makes them effective communicators when dealing with clients from US, UK, and European countries. At the same time, the Filipinos possess English accent which is quite neutral and makes them better communicators when compared to other countries like China and India.

All of this and more, when combined with specialized expertise can result in greater success for the company. Besides, The Filipinos are known for excellent work ethics and possess great team spirit. With so much talent and dedication, they blend well with US-based companies and allows the company to focus on their core competencies and accomplishing the main goals.

How Outbound Call Centers Services Can Increase The ROI

If you want to increase the productivity, sales and ultimately Revenue of Investment of your business, in today’s time, it is important to hire outbound call center services. This is a cost-effective way to boost sales, improve customer relations and get closer to achieving your business goals.

 These days big or small, all sizes of businesses are relying on outbound call center services to develop good relations with existing and potential customers, establishing a brand identity, fetching feedback for improvement via surveys, and increase the profit output by boosting sales through telemarketing. Outbound call centers in the Philippines and other parts of the world make outbound calls on behalf of their outsourcing partners (a business or a client). These calls are made to the customers by telephone. The employees, also known as call center agents, are trained to handle telephonic communications for various purposes likes sales, inquiry, upgrades, telemarketing, debt collection, offers and discounts, feedback, and more.

There are several advantages to establish good relations with customers through outbound call center outsourcing. One of the greatest benefits of outsourced outbound call center services is low investment cost. This is largely applicable to outbound call centers located in the Asia region. Due to low operational and labor costs, businesses can save a lot of money on capital, labor, and technology. This saved money can be utilized to make other investments that are essential to the growth of the business, like marketing, infrastructure, technology, training programs and more. Call centers in the Philippines have proven to be excellent outsourcing partners over the years and it is now a leading destination for inbound and outbound call center services.  

Another reason why outbound call centers are an excellent way to increase the ROI of the company is telemarketing. Unlike many other ways of marketing, telemarketing allows a human touch and allows person-to-person contact resulting in a more effective communication. The caller and the recipient can engage in a conversation which allows a relatively more open communication between the two parties. The recipient can instantly ask questions and the caller can understand the needs of the client in a better way. They can provide additional information on existing and new products, thus, increasing the sales of the products and services.  

Over the period of time, many companies have realized the importance of a reliable and good customer care. Hence, with the help of outbound call center services, they are maximizing the benefits of it.  There is no doubt about how important custom relations are for the growth and success of the business. Outbound call centers are means to establish long-lasting and trustworthy customer relations and customer care. Good customer relations have a huge scope of developing a wider customer base, strengthening customer relations, lead generation, product promotion and so much more.

In addition, outbound call center services reduce the burden of the company. These call center agents are skilled employees who can handle an important aspect of the business. Meanwhile, the company can focus on their true mission and achieving their goals. Call center outsourcing companies provide skilled manpower that is equipped with technical knowledge, proficient English skills, and excellent work ethics that contributes to the growth of the business.

These are only some of the benefits of hiring outbound call center services from the Philippines call centers. If you are looking for a trusted outsourcing partner for your business, contact us today at bd@asiatel.com.hk.

A Detailed Analysis of The Philippines BPO Industry and Outsourcing Call Center Services

Asian countries have taken over the BPO industry of the world. India, Indonesia, Bangladesh, Korea, China and many more are much-preferred outsourcing destinations and call center service providers for the companies from USA, UK, and Europe. While India remains the pioneer in the industry, the Philippines has grown to become the leading country in the industry worldwide. The Philippines call centers are not only the major contributor to the global market but also in the country’s economy. 

 Reasons Why The Philippines Is Leading BPO Industry

The call center services in the Philippines and the BPO industry of the country remains a dependable source of income for many Filipinos graduating every year. At the same time, the government support and initiative programs for the promotion of the industry make it a favorable destination for the business. Meanwhile, strong work ethics, neutral accent, good knowledge of the English language, and friendly and effective communication skills of the Filipinos makes them a highly qualified workforce.

What works more in the favor of the industry is the location. The Philippines is located at the center of Asia, providing easy accessibility to the investors. Thus, making it an ideal destination for outsourcing business. Lower operational and labor costs remain the number one reason why foreign clients are attracted to The Philippines.

Brief History of Business Process Outsourcing in The Philippines

In the last two decades, The Philippines grew to become the location of choice for business outsourcing. From providing basic services like email response and service management, the country broadened its industrial capabilities for almost all types of BPO services and IT support.

The history of outsourced call centers services in the Philippines can be traced back to 1990s. It was only in 1992, a man named Frank Holz founded the first contact center of the country with the name Outsource2Philippines, Inc. This was the first step in the evolution of the massive industry. At the time, call centers were serving their offshore partners with basic services like email response and managing service. It was not until 1997, the country got its first multinational account. In 1999, the first call center company opened and gradually the industry expanded its services.

Business Process Outsourcing in The Philippines was acknowledged as “Sunshine Industry.” The 2000s witnessed massive growth for the industry. In 2008, the Philippines surpassed India and became the Capital of Call Center global Industry.

Current Scenario

Currently, call center services in The Philippines is making it big in the industry. As a part of the global outsourcing industry, The Philippines BPO industry continues to grow by leaps and bounds. It continues to dominate the market by contributing 16 to 18 percent of the total outsourced services globally. As of November 2017, the BPO industry provided employment to 1.15 million people. As for the industry, it grew 12.3 5 in 2017 from 2016. In the last decade, The Philippines BPO industry has become the largest source of private employment as well as the second largest contributor to foreign exchange earnings.

The Future  

The BPO industry along with the call center services in the Philippines are predicted to remain at its highest peak. This year, the industry is forecasted to add another $1 billion in revenues and create 70,000 more jobs. By 2020, the BPO industry’s total income is expected to reach $40 to $55 billion and create a total of about 1.3 to 1.5 million new job opportunities. The annual growth of the industry is expected to rise at the rate of 17% until 2022 when the growth is expected to slow down to 9%.

Business Process Outsourcing in The Philippines has come a long way. From providing simple contact center services, the industry has expanded massively. The industry has developed into a giant that consists of eight sub-sectors including, call centers, back-office services, knowledge process outsourcing, animation, software development, game development, medical transcription and engineering design and the offshore outsourcing companies provide services namely, data entry services, creative services, multilingual services, finance and accounting services, managed operations, NOC outsourcing services, Wholesale Telecom outsourcing, VoIP technical support, helpdesk outsourcing services,  and all types of customer relations services, business-to-customer support, and business-to-business support.